Are there hidden reviews on Airbnb?

Each has 14 days to write a review, which remains hidden until both submit their reviews or the 14-day review period ends. After that, the reviews are published on the guest's profile and Host's listing and profile pages.



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You can't actually “hide” a bad review. The only way to remove it is to prove Airbnb that the guest violated their content policy. For example, such actions of your guest as demanding something for a good review or revealing the exact location of the listing are the grounds for review removal.

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If the property is a new listing, the lack of reviews is normal. It will take some time before the Airbnb gets reviews. It's also likely you'll be among the first to review it should you take the leap.

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Airbnb allows guests and hosts to leave star ratings and written reviews for each other within 14 days after check-out. Neither guests nor hosts can see the other's review until both have been submitted or until the 14-day review period has ended. This is so both parties can be as unbiased and impartial as possible.

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While you can't remove it, you can report it if you think it violates our Review Policy. Otherwise, feel free to respond with more context or to provide your own perspective, so long as you, too, follow the policy.

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Contact Airbnb to Request Removal If you've received a bad review that is in clear violation of Airbnb's Content Policy, which governs reviews as well, you're in luck! In this case, you can simply contact Airbnb to have it removed.

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Here's what we suggest for problem Airbnb guest reviews:
  1. Be diplomatic. Be straightforward but keep your emotions in check. ...
  2. Be clear, but avoid laundry listing. If guests did damage or caused big issues, you should absolutely mention it in your guest reviews. ...
  3. Take the proper steps beyond reviewing.


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Before you book, a Host will only be shown your first name and identity verification status. Your full name and profile photo will be shared with the Host after your booking is confirmed.

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According to Airbnb, about 70% of guests leave reviews. One unhappy guest can hurt your revenue for months. [bctt tweet=”According to Airbnb, about 70% of guests leave reviews.”] When (not if) guest issues arise, you must do two things.

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Reporting reviews under this policy To report a review for violating this policy, contact us. If a review violates this policy, we may remove that review, including any associated ratings and other content. We take the removal of any review seriously and only do so where there is a clear violation of this policy.

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The company furthered altered their review policy to let hosts and guests leave both public and private feedback simultaneously. While it lets hosts/guests see what can be improved upon during the experience, it significantly minimizes the amount of public negative feedback.

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Examples Of Reviews For Bad Guests on Airbnb Sadly, we had issues with [guest name]. They broke things and were very messy, which made hosting them very unpleasant. We would not recommend them to anyone and strongly advise against letting them stay in your property.

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The following content is not allowed on Airbnb:
Content that endorses or promotes illegal or harmful activity, or that is sexually explicit, violent, graphic, threatening, or harassing. Content that is discriminatory (review our Nondiscrimination Policy for more information)

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But yes, there are rules around the rating system that are put in place by Airbnb. J.R. Whalen: Now, you mentioned a moment ago that the average guest rating is between 4.7 and 4.8. That's pretty close to five stars.

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One of the ways Airbnb fosters trust between Hosts and guests is through our review process for stays and Experiences, which helps our community make informed booking and hosting decisions and provides guests and Hosts with honest feedback to help them improve.

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On average, Airbnb listings in the U.S. have 36 reviews According to our data, if you take the number of reviews on every Airbnb listing in the United States, then averaged them out, you'll arrive at the number 36. At the same time, half of all Airbnb properties in the United States have 11 reviews or fewer.

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Airbnb doesn't allow for hidden cameras or any other types of concealed recording devices. It does allow hosts to install security cameras in or around the property – as long as they're not in private areas like bedrooms or bathrooms, and as long as they are properly disclosed.

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Your full name and profile photo will be shared with the Host after your booking is confirmed.

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