Can a guest change their review on Airbnb?

To encourage honest and impartial reviews, we limit the ability of Hosts and guests to edit a review after they've written it. For stays, if you submit your review first, you may edit it anytime within the 14-day review period, up until the other party submits their review.



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It's a good idea to keep all your communication with guests in your Airbnb inbox, so our customer service team can easily review any evidence. Keep in mind that only primary Hosts and primary guests can dispute reviews.

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You can provide your opinion in a review after your stay to let the host and others know your displeasure with the stay. However, you won't get a refund.

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While you cannot delete an Airbnb review, you can get Airbnb to remove a fake review about your property. However, this fake or negative review has to violate the Review Policy put in place by Airbnb. If it does not violate the policy, there is a very low chance that the review will get removed.

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Guests and Hosts can also leave a review for certain reservations that are canceled on or after the day of check-in (12:00 AM in the listing's timezone).

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These category ratings are then combined into an averaged rating for the stay. Your detailed ratings for past stays, as well as your overall category and averaged ratings across stays, are only visible to Hosts when you request or book a stay with them in the future.

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Airbnb reviews FAQ Airbnb allows guests and hosts to leave star ratings and written reviews for each other within 14 days after check-out. Neither guests nor hosts can see the other's review until both have been submitted or until the 14-day review period has ended.

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You'll receive an automated acknowledgement of your email when we receive your complaint. An Airbnb case handler will be assigned to your complaint and will aim to make initial contact with you within 96 hours. We might ask you to provide more information about your complaint, or to submit supporting documents.

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Ask for a refund: If you need to request a refund because of the issue, there's a higher chance your Host will accept your request if you can agree on an amount first. Send a request to your Host for the refund in the Resolution Center and provide the details of the issue along with the photos or video.

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Airbnb doesn't moderate reviews before they're published, and reviews are encouraged to be transparent. However, reviews do need to be honest and relate to a genuine reservation, and may be removed if they violate our Reviews Policy.

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Before you book, a Host will only be shown your first name and identity verification status. Your full name and profile photo will be shared with the Host after your booking is confirmed.

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There is a maximum occupancy limit for each property in some countries' short-term rental regulations or states. Besides, hosts need to know who will be staying in their place. Unauthorised guests are prohibited by Airbnb and are subject to a surcharge.

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And so we know that the average rating for homes in the US on Airbnb was 4.74 stars in 2022. And it was pretty much identical in 2021 and 2019, according to a market research firm called AirDNA. But if hosts receive an overall rating of one to three stars, they're essentially in trouble.

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Airbnb holds hosts to a strict 5-star-or-bust expectation. They take any review that is less than 5-stars to indicate that there are major problems with a property or host. In fact, if a host's account average drops below a 4.8-star rating, then they lose their Superhost status.

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Airbnb's policy on guests leaves it up to the host to specify and encourages hosts to be clear about their limits. Hosts can state the number of people, cost per person, and the number of beds in the property. However, there is a limit of 16 people, to discourage large parties.

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Flexible Policy
If the guest cancels a reservation less than 24 hours before check-in, they will still need to pay for the first night's stay, plus the Airbnb service fee. If the guest decides to cancel his/her stay after arriving, he/she is eligible for a full refund for any remaining nights of the reservation.

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