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Can I cancel my family and friends Railcard?

Unfortunately, once a Railcard has been issued it is non-refundable.



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A: No. Unfortunately once a Railcard has been issued it is non-refundable.

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While only two adults can be named as cardholders, up to four adults and four children can travel on the same card and receive the savings. You don't need to travel together and you don't need to be related. You must travel with at least one child between 5 and 15 to get the discount.

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The Family & Friends Railcard gives you 1/3 off train fares for up to 4 adults and 60% off for up to 4 kids between 5 and 15.

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I no longer want the Digital Railcard Railcards can be refunded within 14 days of purchase as long as they haven't been used to buy discounted tickets. Please contact us to request a refund.

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All Fares. Full refund to original form of payment if changed or canceled within 24 hours of purchase, regardless of time elapsed between purchase and scheduled departure (within one hour for tickets on unreserved services). “No Show” Policy: After departure, all fares are non-refundable and cannot be changed.

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Don't worry it can be replaced. You are entitled to apply for one replacement in the event of loss or damage.

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Can I use the Two Together Railcard when I am travelling on my own? No. The Railcard is for use by you and the second named adult on your Railcard when you are travelling together. The two named cardholders must travel together for the entire journey for their discounted tickets to be valid.

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The Two Together Railcard is for two adults (people aged 16 or over) travelling together. It gives no discount on child fares. If you are an adult travelling with a child then the Family & Friends Railcard is the Railcard you need.

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The second cardholder can be any adult that might spend time with your children such as a friend, grandparent, or childminder.

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No. The Railcard is for your use only, and provides discounts only on tickets bought for your own use. It does not cover anyone accompanying you.

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