You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn't actually stay there. To edit a review you've already submitted, contact our Customer Service team.
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How to l remove or change? Simply message Partner Support to do it. Reminder Partner Support will never see this. Posting account or action requests here will result in nothing.
Responding to bad reviews is the best way to mitigate their negative impact on your property listing. To do this, log in to your Extranet account and click “Guest Reviews.” You will be redirected to your review dashboard, where you can use filter reviews to find the review you wish to reply to.
Even if the negative review is aggressive or hurtful, you should thank the guest for taking the time to give feedback using their name in the introduction. Speaking directly to them shows that you took the time to read their review carefully. Also, take a minute to remember that all feedback is valuable.
Your Review Score must be at least 7 out of 10. It must have a review score of at least 7.5 (lower if the average score for your area is below 7.5 and your property scores above this average). In comparison to prices on other booking websites, your prices must be considered ' competitive'.
We know that anonymity makes it easier for guests to share feedback and highlight issues they wouldn't mention otherwise. This also gives you greater insight into how you could make improvements. As with all other reviews, anonymous reviews are public for 36 months.