You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn't actually stay there. To edit a review you've already submitted, contact our Customer Service team.
Responding to bad reviews is the best way to mitigate their negative impact on your property listing. To do this, log in to your Extranet account and click “Guest Reviews.” You will be redirected to your review dashboard, where you can use filter reviews to find the review you wish to reply to.
Michal, yes that means you have joined the PPP. In the search box you can find details, if you are eligible you can enter PPP program, your visibility is up graded but you also pay more commission for that.