Can I respond to a review on VRBO?

Post an owner response An owner response allows you to share the steps you have or will take to address your guest's concerns. Use the owner response to demonstrate your professionalism, attentiveness to your guests and dedication to improving the guest experience.



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Don't share private information like last names, home addresses, phone numbers, or email addresses. Reviews with private information won't be approved. Only post content that you have legal rights to post. Reviews with discriminatory, inflammatory, offensive, or insulting comments to others won't be approved.

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Quick tips for responding to bad Airbnb guest reviews
  1. Respond promptly. Show that you're taking the review seriously and are interested in resolving any issues by replying to reviews as quickly as possible, preferably within 24 hours. ...
  2. Apologize. ...
  3. Take responsibility. ...
  4. Offer a solution. ...
  5. Thank the guest.


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Hosts can rate their guests when they book and pay through our sites. When a guest submits a booking request and they've been rated by previous owners, their rating will display within the conversation for the owner. On checkout day, a marketplace feed card will display in the host's account to review their guests.

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As a guest, you have rights when it comes to being on camera during your stay. Airbnb and Vrbo have rules against “hidden” surveillance. Airbnb's rules state that the host must disclose any surveillance devices: Intentionally concealed recording devices (such as hidden security cameras) are never permitted.

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Property not as described
  1. First, contact the host to make them aware of your concerns. ...
  2. Also, report the issue to us within 24 hours from check-in so we're aware.
  3. Write a review. ...
  4. If you are unable to reach the host during your stay, select Contact Us to contact Customer Support.


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Although both VRBO and Airbnb take precautions to guarantee the protection of their visitors, Airbnb poses more potential dangers for guests simply because it allows visitors to remain in shared spaces.

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Can an Airbnb Review be Deleted? In the absence of specific details about what might have gone wrong or who might have been at fault, there is no chance of removing a negative review. Similarly, Airbnb does not allow hosts to delete unfavorable or critical reviews submitted by guests.

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General positive review Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at {{business_name}}. We thought you might be interested to learn that we also offer {{additional product/service}}. We hope you'll visit us again soon.

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Turn off the lights and slowly scan the room with a flashlight or laser pointer, looking for bright reflections. Scan the room from multiple spots so you don't miss a camera pointed only at certain places. Inspect the vents and any holes or gaps in the walls or ceilings. You can also get an RF detector.

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If the guest's negative feedback includes any breaches of this nature, you can report it to Airbnb, and they remove the bad review from the website. To do so, go to your “Account” page, click on “View Profile,” and then click the flag icon next to the bad review you want Airbnb to remove.

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In most cases, once a review has been submitted, it cannot be edited or removed by either party. However, Airbnb does have certain policies and mechanisms in place to address exceptional circumstances. In these cases, you will have to report the review to Airbnb and wait for the staff to review your request.

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