What are the rules for Vrbo reviews?

Don't share private information like last names, home addresses, phone numbers, or email addresses. Reviews with private information won't be approved. Only post content that you have legal rights to post. Reviews with discriminatory, inflammatory, offensive, or insulting comments to others won't be approved.



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Content must be directly related to its purpose. For example, a review must focus on a Vrbo host's experience renting their property to the traveler. Reviews must be accurate and respectful. Reviews and responses must not disclose the physical location of the property.

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If a Vrbo host wants to remove a particularly negative review left by a guest or even delete a review they've left for a guest, they can attempt to do so by contacting Vrbo customer support and opening a ticket requesting the review be removed.

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Vrbo permits you to respond to any review of your listing on the platform so hosts can directly address the complaints and concerns expressed by the guests in the review. Be professional, show that you understood what they have stated, express your regret for how they felt, and address the criticism directly.

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Reviews can't be edited after they've been submitted. However, both hosts and guests can contact Customer Service and send a request to remove a review they've written. Guest ratings aren't public. Only hosts have access to the guest's average star rating within their correspondence on the website.

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Your refund is issued based on the property's cancellation policy. If you cancel your reservation and are within the window to receive a 100% refund, the service fee will be refunded to you automatically when the cancellation is confirmed. Refunds take up to 5 days to appear in your account.

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Although both VRBO and Airbnb take precautions to guarantee the protection of their visitors, Airbnb poses more potential dangers for guests simply because it allows visitors to remain in shared spaces.

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If you use both Airbnb and Vrbo, you can connect reviews from both sites. For example, if you imported your Airbnb listing, those reviews are already connected. You can connect your Vrbo reviews as well. And vice versa.

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Background checks are used by rental companies—like Vrbo, Airbnb, HomeAway, and Booking.com—to vet guests and hosts to see if they have a criminal record.

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How to Get Good Reviews on Vrbo
  1. Communicate with your guests. The traveler's experience at your property begins long before their arrival. ...
  2. Clean your rental thoroughly. Every guest deserves to arrive at a property in pristine condition. ...
  3. Maintain the property. ...
  4. Advertise the location. ...
  5. Include free amenities.


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Vrbo's map looks a bit outdated by comparison. However, aesthetics aside, Vrbo offers far better filter and sort functionality than Airbnb. For example, Vrbo lets you filter by user reviews, including properties rated highly for cleanliness and properties rated 4 stars and above. Vrbo's filters are also more intuitive.

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A 5% commission fee is charged on the rental amount and any additional fees you charge the traveler (such as cleaning, pet, and boat fees). Bookings that originate from our expanded distribution partners may have higher fees.

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While Airbnb is publicly traded and owned by a variety of shareholders, including its co-founders and venture capital firms, VRBO is a subsidiary of Expedia Group, a publicly traded company that also owns other popular travel brands.

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Hosts will receive an email three days after the stay if they haven't reviewed their guest. Guests are rated from one to five stars on their overall experience, cleanliness, communication, and adherence to house rules. The guest and host have 180 days to provide their review.

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After each stay, both you and your guests will be encouraged to leave a review. While we'll always reach out to guests to ask for reviews after checkout, you'll increase your chances of feedback by reviewing your guests and sending messages asking for reviews in return.

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Get your money back if an owner withholds your damage deposit improperly or if the listing is fraudulent. Cancellation by the owner. Vrbo will help you find another, comparable property if the owner cancels unexpectedly within 30 days of your stay.

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The answer is yes as long as the dispute is for $10,000 or less (more on this below). You may also want to consider suing the VRBO host you rented the unit from or if you rented your home, you should consider also suing the VRBO guests.

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About refunds Your refund is issued based on the property's cancellation policy. If you cancel your reservation and are within the window to receive a 100% refund, the service fee will be refunded to you automatically when the cancellation is confirmed. Refunds take up to 5 days to appear in your account.

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Because Vrbo rules for guests are part of the rental agreement, if your guests violate your custom house rules, you can report them to Vrbo and request compensation for any damages or extra fees. You can also cancel their reservation or ask them to leave without offering a refund if the violation is severe or repeated.

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