Do owners review guests on Vrbo?

Hosts can rate their guests when they book and pay through our sites. When a guest submits a booking request and they've been rated by previous owners, their rating will display within the conversation for the owner. On checkout day, a marketplace feed card will display in the host's account to review their guests.



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After each stay, both you and your guests will be encouraged to leave a review. While we'll always reach out to guests to ask for reviews after checkout, you'll increase your chances of feedback by reviewing your guests and sending messages asking for reviews in return.

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Vrbo permits you to respond to any review of your listing on the platform so hosts can directly address the complaints and concerns expressed by the guests in the review. Be professional, show that you understood what they have stated, express your regret for how they felt, and address the criticism directly.

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Surveillance devices should only be used for security purposes. Location and coverage of devices must be disclosed on the property description page (see Edit your property listing for step-by-step instructions).

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Payment protection: In the unlikely event of fraud or if the owner wrongfully withholds your damage deposit. Owner cancellation: If the owner unexpectedly cancels your reservation within 30 days of your stay, we'll help you find a comparable property.

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Although both VRBO and Airbnb take precautions to guarantee the protection of their visitors, Airbnb poses more potential dangers for guests simply because it allows visitors to remain in shared spaces.

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How to Get Good Reviews on Vrbo
  1. Communicate with your guests. The traveler's experience at your property begins long before their arrival. ...
  2. Clean your rental thoroughly. Every guest deserves to arrive at a property in pristine condition. ...
  3. Maintain the property. ...
  4. Advertise the location. ...
  5. Include free amenities.


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General positive review Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at {{business_name}}. We thought you might be interested to learn that we also offer {{additional product/service}}. We hope you'll visit us again soon.

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How to handle bad reviews on Airbnb
  1. Never take it as a personal attack.
  2. Cool your head and get perspective. Don't act on impulse.
  3. Acknowledge it and apologize.
  4. Address the issue.
  5. The rest of your response should be professional, polite and concise.
  6. It is always good to end on a positive note.


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Can an Airbnb Review be Deleted? In the absence of specific details about what might have gone wrong or who might have been at fault, there is no chance of removing a negative review. Similarly, Airbnb does not allow hosts to delete unfavorable or critical reviews submitted by guests.

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Vrbo's map looks a bit outdated by comparison. However, aesthetics aside, Vrbo offers far better filter and sort functionality than Airbnb. For example, Vrbo lets you filter by user reviews, including properties rated highly for cleanliness and properties rated 4 stars and above. Vrbo's filters are also more intuitive.

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Background checks are used by rental companies—like Vrbo, Airbnb, HomeAway, and Booking.com—to vet guests and hosts to see if they have a criminal record.

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A 5% commission fee is charged on the rental amount and any additional fees you charge the traveler (such as cleaning, pet, and boat fees). Bookings that originate from our expanded distribution partners may have higher fees.

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