Can JR Pass be emailed?

No, the Japan Rail Pass cannot be sent by e-mail. When you collect your Japan Rail Pass at an exchange office in Japan, you are required to present your original Exchange Order. Emails, screenshots, and PDFs of the JR Exchange Order are not accepted.



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Unfortunately, the JR exchange office will only accept the original physical ticket vouchers that you will receive from us and the tickets we provide cannot be reprinted or reproduced. Japan Railway will not accept any e-versions, scanned copies or email confirmations of your order.

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If you are traveling with a Japan Rail Pass, this app is made for you as the free version includes a JR Pass option and allows results to be limited to trains covered by the JR Pass. Jorudan is downloadable on both the Apple App Store and Google Play Store and is also available on the web.

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STEP2Pick up the PASS When you arrive in Japan, pick up the JAPAN RAIL PASS at the JR-designated ticket office counter. When picking up the PASS, your eligibility will be confirmed. Please present your passport and those of the persons traveling with you.

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With a JAPAN RAIL PASS, you can go through the automatic ticket gates. Many JR stations have automatic ticket gates. When going through the gate, insert the JAPAN RAIL PASS into the slot. After passing through the gate, do not forget to pick up the PASS after it comes out on the other side.

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The JR Pass will be available for purchase in Japan until October 1, 2023. The period will not be extended beyond this date. Aside from being cheaper, buying your JR Pass online is much more convenient. You can have the JR Exchange Order delivered to your home address or at an address of your choosing in Japan.

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JR East operates the most convenient train lines for moving around central Tokyo, and you can use your JR Pass on all of these metro services. The rest of the 13 Tokyo subway lines that run in and around the Yamanote line are operated by companies other than JR East.

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Can I ride all trains, buses and ferries? The JR Pass does not allow you to ride on subways or trams within cities. However, most big cities have a few JR lines that you can use to go around, like the Osaka Loop or Kanjo line and the Tokyo Yamanote line, for example.

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If you calculate that your travel costs will be lower if you buy individual tickets for each journey, then it's not worth buying a JR Pass. However, if you take into account journeys on Shinkansen high-speed trains or other means of transport, the savings you make become substantial.

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If you are traveling to multiple cities in Japan and plan on using the bullet train (Shinkansen) or other long-distance trains (local, express or limited-express trains), then the JR Pass can be a cost-effective option.

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To activate your Japan Rail Pass, please go to any JR office. They are spread through most Japanese Airports, such as Narita and Haneda. You can also find them at all the main train stations, located across the country.

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After you receive the Exchange Order, you have 90 days to redeem your JR pass from the voucher confirmation date. After redeeming your actual JR pass, you can choose an activation date within 30 days from the redemption date. Please request staff assistance at JR Pass offices to set your pass activation date.

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There is no need to print tickets thanks to e-tickets. In other words, e-ticket or online flight tickets have replaced the print ones. Passengers and airline company makes a contract through e-tickets. Passengers' ticket details are secured in the company's database through encryptions such as PNR.

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