Can I pick up JR Pass at any station?

To activate your Japan Rail Pass, please go to any JR office. They are spread through most Japanese Airports, such as Narita and Haneda. You can also find them at all the main train stations, located across the country.



No, you cannot pick up a Japan Rail (JR) Pass at "any" station; you can only exchange your "Exchange Order" at designated JR Exchange Offices located in major stations and international airports. These are typically called "JR Ticket Offices" (Midori-no-madoguchi) or dedicated "JR Pass Exchange Corners." Major hubs like Narita Airport, Haneda Airport, Tokyo Station, Shinjuku, Kyoto, and Osaka have these facilities. If you purchased your pass directly through the official "JR-West" or "JR-Central" websites in 2026, you may be able to use a Reserved Seat Ticket Machine equipped with a passport scanner to collect your pass, but this is only available at specific stations. You must have your physical passport with a "Temporary Visitor" stamp to collect the pass. It is important to check the operating hours of the exchange office before you arrive, as many smaller regional offices close in the early evening, while airport offices typically remain open later to accommodate international arrivals.

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STEP2Pick up the PASS When you arrive in Japan, pick up the JAPAN RAIL PASS at the JR-designated ticket office counter. When picking up the PASS, your eligibility will be confirmed. Please present your passport and those of the persons traveling with you.

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Going to the JR Ticket office at Haneda Airport The JR East Japan Travel Center is open between 6:45-20:00 every day of the year. Alternatively the JR Pass can also be activated at the Tourist Information Center at Haneda Airport Terminal 2 between 6:00-23:00 but note that you need to travel to Terminal 2 first.

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The JR Pass will be available for purchase in Japan until October 1, 2023. The period will not be extended beyond this date.

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During the screening for pick-up/exchange, be sure to show your passport* and Temporary Visitor stamp/sticker. The PASS will not be issued if the name in your passport is different from the name on the Exchange Order or the name who purchased the PASS online.

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If you calculate that your travel costs will be lower if you buy individual tickets for each journey, then it's not worth buying a JR Pass. However, if you take into account journeys on Shinkansen high-speed trains or other means of transport, the savings you make become substantial.

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The standard delivery time of our orders is 2 business days. Once you have completed your online order, you will receive an email with the tracking number of your shipment. Using the number and the link provided, you have direct access to all relevant delivery information such as the delivery date, address, and time.

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Unfortunately, it is not possible to pick up your vouchers at the airport or at a JR ticket office.

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The Japan Rail Pass can be ordered online at JRPass.com, your order is then recorded and dispatched quickly. Your order can be tracked directly online with accurate tracking. Most orders are delivered within 1 business day.

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No, the Japan Rail Pass cannot be sent by e-mail. When you collect your Japan Rail Pass at an exchange office in Japan, you are required to present your original Exchange Order. Emails, screenshots, and PDFs of the JR Exchange Order are not accepted.

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We appreciate your cooperation. You may bring up to 2 baggage items with a total length, width, and height of up to 250 cm (up to 2 meters in length) and a weight of up to 30 kg. However, please reserve a seat with an oversized baggage area or oversized baggage compartment when carrying on oversized baggage.

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The JR pass is only worth it if you travel through different cities, if you are just travelling to Tokyo to Kyoto for example, I would just pay on the Suica. You can do the online calculator or just use google to calculate which trip is easier - paying individually on Suica or getting a JR Pass.

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The JR Pass does not allow you to ride on subways or trams within cities. However, most big cities have a few JR lines that you can use to go around, like the Osaka Loop or Kanjo line and the Tokyo Yamanote line, for example.

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Tokyo, Kyoto, and Osaka are connected by the Tokaido Shinkansen line, included with the Japan Rail Pass.

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With your Japan Rail Pass The Hikari and Kodama trains on the Tokaido Shinkansen lines are covered by the Japan Rail Pass, and they can take you from Tokyo to Osaka in about 3 to 4 hours. In Tokyo, you can catch the Shinkansen either at Tokyo Station or Shinagawa Station, and then arrive to Shin-Osaka Station in Osaka.

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