Can you get a bad rating on Airbnb?

A bad review can really sting. But even the most hospitable Host might get some negative guest feedback from time to time. You always have the option to reply to reviews publicly on your listing. Responding constructively shows that you care about your guests' feedback.



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If a review is less than 5-stars, it is seen as a sign that there are major problems with the property or host. According to some observations, the average Airbnb host quality score is 4.7.

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While you can't remove it, you can report it if you think it violates our Review Policy. Otherwise, feel free to respond with more context or to provide your own perspective, so long as you, too, follow the policy.

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Examples Of Reviews For Bad Guests on Airbnb Sadly, we had issues with [guest name]. They broke things and were very messy, which made hosting them very unpleasant. We would not recommend them to anyone and strongly advise against letting them stay in your property.

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Guests have 14 days to submit a review, and hosts have 14 days to review their guests. Long Story Long, reviews on Airbnb do matter! They play a critical role in establishing trust, increasing visibility, and informing decision-making for both hosts and guests.

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Your place is not that clean as expected
Complaints about cleanliness are the most common ones out there. Your guests expect your rental property to be as clean as an upscale hotel room. And if you miss any spot, they won't think twice about commenting about it when they leave you an Airbnb review.

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There, you'll find any written reviews from previous hosts. Can you see your Airbnb rating? No. You won't find the numeric rating itself, as only hosts can see this rating when a guest tries to book a stay.

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Some strategies to deal with difficult Airbnb guests
  1. Conduct thorough Guest Screening. They say “an ounce of prevention is better than a pound of cure”. ...
  2. Clearly Outline House Rules: ...
  3. Communicate Clearly: ...
  4. Document everything: ...
  5. Set boundaries: ...
  6. Escalate to Airbnb: ...
  7. Collect a damage deposit: ...
  8. Leave a review:


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But yes, there are rules around the rating system that are put in place by Airbnb. J.R. Whalen: Now, you mentioned a moment ago that the average guest rating is between 4.7 and 4.8. That's pretty close to five stars.

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Safety measures to protect hosts Safety issues can happen at any form of lodging, and Airbnb is generally considered safe. Just be aware that problems can arise, so be aware of scams, unethical practices and physical issues with properties.

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Those who achieve Airbnb Superhost status reap benefits such as improved search placement, better booking conversions, and even more revenue, according to Airbnb. Many guests—perhaps yourself included—are simply more likely to book with a Superhost than a regular host.

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Airbnb superhost requirements Overall rating—You must have an average rating of 4.8 stars or above. Number of stays—You must have hosted 10+ stays in the past 12 months. Cancelation rate—You must have a cancelation rate lower than 1%. Response rate —You must respond to over 90% of guest messages within 24hours.

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Airbnb Superhost Benefits I want guests to choose my listings because they know that they can trust me. That is by far the biggest benefit for me as a host. But, it does also get you access to a dedicated Superhost Support Line, and if you earn it 4x in a row, you receive a $100 Airbnb credit.

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To encourage honest and impartial reviews, we limit the ability of Hosts and guests to edit a review after they've written it. For stays, if you submit your review first, you may edit it anytime within the 14-day review period, up until the other party submits their review.

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Depending on the nature of the violation, Airbnb may also take other actions, such as canceling an upcoming or active reservation, refunding a guest from a Host's payout, and/or requiring Hosts to provide proof that they have addressed issues before they can resume hosting.

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Most common Airbnb Complaints
  • Rental Cleanliness.
  • Lack of Communication With The Host.
  • Wi-Fi Connectivity Issue.
  • Property And Amenities Not Identical To The Description.
  • Poorly Handled Emergency.


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Airbnb is addressing two huge complaints: Hidden fees and chores. Nov. 7, 2022 Updated Mon., Nov.

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The host can request the removal of a review from Airbnb. But keep in mind that Airbnb won't take this action until the review issue violates Airbnb's review policy. Moreover, the host has 30 days to respond to the review, expressing their point of view or opinion and, if the review is untrue, warning future guests.

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Just like savvy shoppers on Amazon, many hosts look into the details of bad reviews to see how bad they really are. “We read the reviews to see what the issues were,” Moltrup says. “If they bring extra people to a property, that's no good. If you're damaging stuff or you're not communicating, we look at that.”

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Is Airbnb strict about the number of guests? Airbnb's policy on guests leaves it up to the host to specify and encourages hosts to be clear about their limits. Hosts can state the number of people, cost per person, and the number of beds in the property.

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Airbnb doesn't allow for hidden cameras or any other types of concealed recording devices. It does allow hosts to install security cameras in or around the property – as long as they're not in private areas like bedrooms or bathrooms, and as long as they are properly disclosed.

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Scammers often create fake Airbnb listings or impersonate legitimate hosts in order to trick users into sharing their personal and financial information, or to steal their money or property.

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