Can you get a disabled Uber account back?

If access to an account is lost and there are steps to take to regain it, we'll include them in the message we send to the driver or delivery person. In addition, they can always contact Uber's customer support team here for help.



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If it's been less than 30 days since you deleted your account and you changed your mind, you can restore it by signing in at Uber.com. If you are requesting to reactivate an existing account, we can help.

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Yes, you can delete your account and create a new one. However, you will need to use a unique email and phone number for the new Uber account.

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After you hit delete your account will be deactivated. If you want to reactivate within 30 days, go to Uber.com and sign in with your same username and password.

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Often when drivers and delivery people lose account access, it's temporary and related to account eligibility or investigating a report. The most common reasons why a driver or delivery person might lose account access are an expired document or an issue with their background check.

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If driver-partners want to raise a grievance about any actioning, they can do so by calling the Uber support team. Their case would be looked into and they would be updated within the next 24 hours. Only exceptions are cases related to safety, where it might take longer to investigate (up to a maximum of 5 days).

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Delete your account on the web Open the link below and sign in. You'll be guided through the steps to delete your account. After completing either process above, your account will immediately go offline and then will be permanently deleted after 30 days. Any unused credits, promotions, or rewards will be removed.

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Yes the driver will get a notice probably within a couple of hours. Usually the notice will say “A recent passenger has said some of your driving practices have been unsafe.” Then depending on what you say they may just let it go with a warning or they may get suspended until Uber deems them safe to return to driving.

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Uber support is available in the Uber app and at help.uber.com.

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Serious criminal convictions—including sexual assault, sex crimes against children, murder/homicide, terrorism, human trafficking, and kidnapping—at any time in the driver or delivery person's history. Any serious criminal charges that are still pending. Multiple moving violations or accidents in the last 3 years.

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How to Set Up an Uber Account
  1. Download and install the app from your mobile device's app store.
  2. Enter your name, email address, and password.
  3. Agree to Uber's terms and conditions and the company's privacy notice.
  4. Enter your payment information, i.e., your credit-debit card details.


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After each trip, riders and drivers have the opportunity to rate each other from 1 to 5 stars, based on their trip experience. Ratings are anonymous. You won't see individual ratings tied to a particular trip or person.

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Call us on +448081897190 or +448085015525 Please note that this phone line only offers support for users or trips taken in the UK. You can also call the support line via your Uber app: Tap the 'Help' button in the menu.

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The best way to Uber contact customer service and get help is in the Trips and Help section of the app. You can report an issue with your ride, ask for a refund or fare adjustment, report a complaint about your driver, or handle any other issue that you might have with Uber.

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Log in to the Uber website at https://www.uber.com.
  1. Click the “Help” option in the top right corner.
  2. Locate the “Trip issues and questions” section. ...
  3. Click “Review my fare or fees.”
  4. When prompted, fill in the necessary details for your complaint.
  5. Submit your complaint to Uber.


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Uber is committed to protecting the privacy and security of our users' data. With limited exceptions like emergencies, we require a valid and sufficient legal process from official government agencies before we disclose any information about our users.

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All audio recordings are encrypted and stored securely on your device. Your recording will be locked, and no one—not your driver, not Uber, not you—has access to it. Uber can only access the recording if you report an incident and choose to share the recording.

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