Can you send Uber a message?

If you can't find what you're looking for, you can always contact the Uber team directly. Go to the menu (using the icon in the top-left corner), select “Help” and you'll find an option to send a message. Select “More” and then “Can't find the answer to your question?”.



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Customers can submit a support request, call or text Uber directly, and even chat with an Uber representative in real time. Uber's customer support team is available 24/7 to address any issues that riders, drivers and delivery partners may have.

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Whether you have a question about your account or want to report an incident, you can contact us. To speak directly with a trained agent on the phone, go to Help in the Driver app, then navigate to the issue you're experiencing to see the support options available.

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After each trip, riders and drivers have the opportunity to rate each other from 1 to 5 stars, based on their trip experience. Ratings are anonymous. You won't see individual ratings tied to a particular trip or person.

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Call us on +448081897190 or +448085015525 Please note that this phone line only offers support for users or trips taken in the UK. You can also call the support line via your Uber app: Tap the 'Help' button in the menu.

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Log in to the Uber website at https://www.uber.com.
  1. Click the “Help” option in the top right corner.
  2. Locate the “Trip issues and questions” section. ...
  3. Click “Review my fare or fees.”
  4. When prompted, fill in the necessary details for your complaint.
  5. Submit your complaint to Uber.


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If you contact Uber through help.uber.com, our support team will get back to you within 24 hours. You'll receive a notification on your phone (if you have notifications enabled) letting you know that you've received a response.

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Resolving Your Request You can submit a request for a refund or a general complaint about your ride to Uber's customer service team at help.uber.com or in the app within 30 days of encountering an issue.

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Inflated fare prices in times of high passenger demand, called SURGE pricing, often cause people to declare that rideshare prices are more expensive than cab fares. However, this isn't necessarily true. Business Insider published a report that found Uber, on average, to be cheaper than taxi cabs across the country.

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With the Uber app, riders and drivers connect 24/7, and convenience is prioritised every step of the way, starting with booking a trip. All it takes is a few taps to get started. Download the mobile app, enter your pick-up and drop-off addresses, then select UberX to confirm your trip in London.

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What is a Good Uber Rider Rating? Any rating above 4.7 is good to excellent. While a 5 star rating is the best you can get, it is virtually impossible to maintain. Drivers try to rate honestly, but sometimes you get the short end of the stick and catch them on a bad day, or do something they might not like.

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If your rating is between 4.94 and 4.99, you are a great passenger with lots of experience. For the longest time, my driver rating was a perfect 5.0 on both Uber and Lyft.

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Can I pay for Uber with cash? Yes, you can pay with cash. Before requesting a ride, go to the Payment section in the app and select Cash. At the end of your trip, pay cash directly to your driver.

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Supply and Demand As demand for rides increases, the driver supply decreases, and the price of rides increases—as demand goes up, the cost of an Uber gets more expensive.

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Bolt – A New Player on London's Ridesharing Scene Bolt's main advantage is the lower fees and commissions. The company charges 15 per cent commissions to its drivers – almost half compared to Uber – which means riders can also benefit from cheaper fares. However, don't be too quick to jump in a Bolt car.

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Uber Eats orders can only be refunded before the restaurant accepts the order. At many restaurants, this happens automatically or within one minute of the order being placed. That means you have a tight window to get a refund on your order.

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We will always provide a full refund of the upfront price you were charged at the time you requested your trip if you decide to cancel it. If you were charged a cancellation fee, this might not be included in the refund. The refund can take up to 7 business days to process, depending on your bank issuer.

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