Do airlines have to prove extraordinary circumstances?

Airlines must prove that the delay or cancellation is caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken.



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Simply put, EU 261 is a regulation that provides minimum rights for passengers when their flight is delayed, canceled or denied boarding against their will. The regulation establishes specific conditions under which the law applies and sets the assistance and compensation amounts for each situation.

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Rule 85: Schedules, Delays, and Cancellation of Flights. Rule 87: Denied Boarding Compensation. Rule 90: Refunds. Rule 95: Amenities/Services for Delayed Passengers. Rule 97: Acceptance of Baggage.

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Rule 32 reads as follows: Behavior that violates the Company's Work Environment policy, even if intended as a joke, is absolutely prohibited and will be grounds for severe corrective action, up to and including termination of employment.

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You'll need to file the claim with the operating airline responsible for the flight delay or cancelation. It can take some time to get a response from an airline, so give it a few weeks to a month or so before following up if you don't get a response.

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An extraordinary circumstance is essentially an event causing a delay that's outside of the airline's control and generally unforeseen. The most commonly encountered extraordinary circumstance is bad weather.

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However, if your first flight is delayed for more than 3 hours, you may be entitled to compensation from the airline that caused the delay. In addition to compensation, the airline must offer you a choice between: Reimbursement of your ticket and a return flight to your departure airport if you have a connecting flight.

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There are no federal laws requiring airlines to provide passengers with money or other compensation when their flights are delayed. Each airline has its own policies about what it will do for delayed passengers. If your flight is experiencing a long delay, ask airline staff if they will pay for meals or a hotel room.

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Under EU261 rules, you may be entitled to up to 600 euros (~$630) in compensation if you arrive at your destination four hours late (or more) when flying long-haul, with lower payouts on shorter flights within Europe.

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It states that passengers are entitled to financial compensation from the airline if they are affected by long flight delays, short-notice cancellations, or are denied boarding. If you have been affected by one of these, you may be able to claim compensation thanks to EC 261/2004.

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b) The requirement for 5/20 is modified and all airlines can commence international operations provided that they deploy 20 aircraft or 20% of total capacity (in term of average number of seats on all departures put together), whichever is higher for domestic operations.

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Definition: The 5/20 rule is a norm of the Indian Aviation Ministry under which national carriers are required to have five years of operational experience and a fleet of minimum 20 aircraft to fly overseas. This is applicable to all commercial aviation organisations flying passengers.

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