How do I handle an Airbnb inquiry?

Respond within 24 hours Be sure to respond to all messages—especially inquiries and trip requests—within 24 hours. A quick response is one of the best ways to lock in a reservation and maintain a good response rate, which helps your listing appear higher in search results.



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An inquiry is just a regular message that a potential guest sends you when they want to clarify some details of your listing. Perhaps, they are interested if you accept pets at your rental or provide a late checkout. To respond to an inquiry, you can answer the guest's question, pre-approve, or decline it.

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If a guest sends you an inquiry—a question, or any kind of message other than a reservation request—via Contact Host, you'll need to respond to the inquiry within 24 hours to maintain your response rate.

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  1. Click on the HOST Button. This takes you to the Dashboard.
  2. Find the line where the guest in question has sent the inquiry. Inquiry should be in yellow.
  3. Click that line.
  4. The dismiss button should be among the choices. Clicking in any other like will take you away from your dismiss button.


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Respond within 24 hours Be sure to respond to all messages—especially inquiries and trip requests—within 24 hours.

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  1. Respond to the inquiry as soon as possible.
  2. Start with a note of appreciation.
  3. Take time to understand their inquiry.
  4. Be concise, don't add unnecessary details.
  5. Give a thorough response that answers all their questions.
  6. Offer your future availability for further inquiries.


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Communicating or paying outside of Airbnb can put you at risk, so one of the main reasons we analyze messages is to help protect against online fraud. That's why it's so important that you communicate only through the Airbnb message thread until you have a confirmed Airbnb reservation.

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Before we get into exactly how to decline bookings, let's review some of the most common reasons why Airbnb hosts decline bookings: Scheduling conflicts. Sometimes hosts forget to update their calendars. They may have to then decline dates for which their properties should have been marked off as unavailable on Airbnb.

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If your reservation request is declined and the listing for the stay shows that it's still available, the host's calendar may not be up-to-date or they may want reservations of a different length or time.

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This assessment is based on a wide range of factors, and information from various sources, such as from the guest, the Host, and third parties. These factors may include elements relating to the timing of the reservation, prior reservations, the guest's Airbnb history, listing characteristics (ex: private room vs.

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To confirm a request:
  1. Tap Review request to review the reservation details.
  2. Choose Schedule to accept the request, or Decline.
  3. Tap View instance to review the accepted request details.


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