Do I need to book assistance at airport?

You should make reservations as early as possible and advise the airline what type of assistance you will need. For example, you should indicate whether you need wheelchair assistance or guided assistance. Request an airport wheelchair when you make your reservation if you are unable to walk long distances.



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Assistance points
When you arrive at the airport you should go to as assistance point. This can be inside or outside of the terminal. Assistance points will usually have some type of disability related logo, and include a buzzer or telephone to enable you to call for assistance should they not be staffed at that time.

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In conclusion, special assistance at the airport is a great service that helps passengers with disabilities or reduced mobility navigate the airport and board the plane. Most services are available free of charge, including wheelchair assistance.

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The 1986 Air Carrier Access Act requires airlines to provide free wheelchair service to any traveler who asks for it, without requiring a description or documentation for that need.

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4. Don't forget to tip. Thank a wheelchair attendant with $3 to $5, or more if he or she helps with luggage or spends extra time with you. For an electric cart, tip $2 to $3.

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Generally, airline personnel may not ask what specific disability the person has, but they can ask questions regarding the person's ability to perform specific air travel-related functions, such as boarding, deplaning or walking through the airport.

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So, how much should you tip an airport wheelchair attendant? There's no standard answer to this question since the amount varies depending on different factors. However, the recommended tipping range is between $5-$10 or 5-10% of the total wheelchair assistance cost.

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When you arrive at the check-in counter, request an Airport Escort Pass. With this pass, you can accompany your parent to the departure gate. Some airlines will let you do the same from the arrival gate, as long as it is a domestic flight.

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Individuals with a collapsible or break-down wheelchair may stow their device in overhead compartments, under seats, or in the designated wheelchair stowage area if the device fits and is in accordance with the Federal Aviation Administration (FAA) safety regulations.

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The airline cannot require you to pay for the wheelchair service or assistant that they provide if you check in your walker. Also, if you are bringing your walker or other mobility devices with you onto the plane, your adaptive technology takes priority over other passengers' luggage and belongings.

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Customers who require assistance must identify themselves as needing wheelchair assistance upon arrival to the airport, at any connection points, and upon arrival to their destination. Wheelchair assistance is available from airport to/from gates and between gates for connecting flights.

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7 air travel tips for wheelchair users
  1. Request bulkhead seating. ...
  2. Study the Air Carrier Access Act. ...
  3. Protect your wheelchair from damage. ...
  4. Use a sling to make transfers easier. ...
  5. Plan ahead for using the restroom during the flight. ...
  6. Know what to do if your wheelchair is damaged.


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