How do I deal with a bad review on Vrbo?

Vrbo permits you to respond to any review of your listing on the platform so hosts can directly address the complaints and concerns expressed by the guests in the review. Be professional, show that you understood what they have stated, express your regret for how they felt, and address the criticism directly.



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Reviews can't be edited after they've been submitted. However, both hosts and guests can contact Customer Service and send a request to remove a review they've written. Guest ratings aren't public. Only hosts have access to the guest's average star rating within their correspondence on the website.

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How to handle bad reviews on Airbnb
  1. Never take it as a personal attack.
  2. Cool your head and get perspective. Don't act on impulse.
  3. Acknowledge it and apologize.
  4. Address the issue.
  5. The rest of your response should be professional, polite and concise.
  6. It is always good to end on a positive note.


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Even if the negative review is aggressive or hurtful, you should thank the guest for taking the time to give feedback using their name in the introduction. Speaking directly to them shows that you took the time to read their review carefully. Also, take a minute to remember that all feedback is valuable.

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Hosts can rate their guests when they book and pay through our sites. When a guest submits a booking request and they've been rated by previous owners, their rating will display within the conversation for the owner. On checkout day, a marketplace feed card will display in the host's account to review their guests.

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Responding to negative reviews Writing a short, friendly public reply to a negative review gives you the chance to share how you're making improvements. Guests tell us that when they notice a Host responds to feedback, it makes them feel more confident in booking, because they know the Host is receptive to suggestions.

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Contact Airbnb to Request Removal If you've received a bad review that is in clear violation of Airbnb's Content Policy, which governs reviews as well, you're in luck! In this case, you can simply contact Airbnb to have it removed. However, in order to do this, you'll need to successfully prove your case.

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Guests should cancel their bookings through their account. In many cases, you won't need to approve a guest's cancellation and they'll automatically receive a refund based on your cancellation policy. In some cases, a guest may request a cancellation from their account, and it will require your approval.

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Although both VRBO and Airbnb take precautions to guarantee the protection of their visitors, Airbnb poses more potential dangers for guests simply because it allows visitors to remain in shared spaces.

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The short answer to whether you can be sued for your online travel reviews is, of course, yes. You can be sued for just about anything. The barrier to entry for lawsuits in the United States is pretty low.

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About refunds Your refund is issued based on the property's cancellation policy. If you cancel your reservation and are within the window to receive a 100% refund, the service fee will be refunded to you automatically when the cancellation is confirmed. Refunds take up to 5 days to appear in your account.

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While you cannot delete an Airbnb review, you can get Airbnb to remove a fake review about your property. However, this fake or negative review has to violate the Review Policy put in place by Airbnb. If it does not violate the policy, there is a very low chance that the review will get removed.

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You can provide your opinion in a review after your stay to let the host and others know your displeasure with the stay. However, you won't get a refund.

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Once a review you've written has been published, you can contact us to request for it to be removed. Did someone else write the review? Just be aware that we will only take action if it violates our Review Policy.

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Don't share private information like last names, home addresses, phone numbers, or email addresses. Reviews with private information won't be approved. Only post content that you have legal rights to post. Reviews with discriminatory, inflammatory, offensive, or insulting comments to others won't be approved.

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Can people put cameras in Vrbo? Vrbo's rules are more straightforward. While security cameras are allowed on the outside of a property, they are never permitted inside: Surveillance devices, which use any form of capture device such as a camera or an audio recorder, can't be used inside of a property.

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Surveillance devices should only be used for security purposes. Location and coverage of devices must be disclosed on the property description page (see Edit your property listing for step-by-step instructions).

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