Do Uber drivers know if you give them a bad rating?
Drivers can't see how a rider tipped them or rated them before they leave their rating, to prevent retaliation in the form of a poor review.
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After each trip, riders and drivers have the opportunity to rate each other from 1 to 5 stars, based on their trip experience. Ratings are anonymous. You won't see individual ratings tied to a particular trip or person.
At Uber, for example, when a driver's average rating slips below a certain point, he is summoned to HQ for something called a “quality session”, which it is impossible not to hear as a euphemism.
You'll see how many drivers gave you a stellar 5-star rating, how many handed out the dreaded single star, and everything in between. The ratings breakdown is available to all Uber users right in the Privacy Center, which can be accessed by logging into your account online or in the app.
Uber ratings below 4.7 are considered to be below average. So a rating of 4.5 isn't very good. If your rating falls below 4.6 for a long period of time, there's a risk that Uber will deactivate your account.
A report from Drive to Be Free states that the average rating for Uber drivers in the US and UK is 4.8 stars. Of course, all drivers want to hit that high score.
You may already know how to view your average Uber rating as a rider. For most people, it's probably floating somewhere between 4.5 and 5 stars. But there's also a way to see a ride-by-ride breakdown for the last 500 trips you've taken.
I found this out the other day, when I asked my Uber driver about my passenger rating — the average of the 1-to-5-star grade passengers receive from drivers after every ride, which is shown to drivers before they agree to take a hail. “You're a 4.8,” he replied. “I usually don't pick people up if they're a 4 or less.”
I have a 4.85 Uber passenger rating, is that good, bad, or average? It's pretty average… most riders will have a 4.8 or higher. Anything less than 4.7 and you will start seeing it take longer to get a ride, because drivers will begin declining to take a ride from someone with a rating so low.
Consistent low ratings are monitored by Uber. If your score remains low for a long time, Uber may cancel your account or ban you from working with them. A higher average rating can mean more rides, fares and tips, as well as the possibility of earning higher rewards.
One driver said their 'best passengers are the ones that quietly sit in the back', while another agreed that their 'dream passenger is the one who tells me to turn up the music and then sits quietly'.
Four Uber drivers revealed why some passengers might have lower ratings than they expected. Obnoxious friends, slammed doors, and left crumbs could leave you with one star, they said. Loading cars with bags and making drivers wait could also bring ratings down.
In order to ensure a consistent and reliable experience, we are unable to remove individual trip ratings on request. Keep in mind that although you will rate a rider after every trip, riders are not required to do the same. Ratings are optional for riders.
Don't demand the driver let you off where it's not safe to do so. You might also get a low score for trying to vape or smoke in the vehicle or talking loudly or obnoxiously on phone calls. Don't do anything inappropriate with a fellow passenger or hit on the drivers.
The basic consensus is this: Anything above a 4.9 is excellent, possibly even worth bragging about on Tinder; the 4.8 range is good; the 4.7 range is merely fine; the 4.6 range is nearing the borderline. Once your rating dips below 4.6, drivers start thinking you might be a little sketchy.
5.00 is somewhat common among new users of Uber. Everyone probably gets 5/5 as long as they're not a complete nightmare. But there's always the possibility of getting a driver who's had a bad day or is mad at Uber and who would give their rider a less than perfect score.
To find your ratings breakdown go to settings, tap privacy and then privacy centre. In the privacy centre, click “would you like to see a summary of how you use Uber”. From there, scroll down to “browse your data” and then tap on “view my ratings” and your breakdown will be revealed.
But, Uber should've notified you… Also, messages from Uber are usually sent via email as well. So, you should check your email history for any messages from Uber (around the time that you were no longer able to drive). Also, check the SPAM.