If a guest sends you an inquiry—a question, or any kind of message other than a reservation request—via Contact Host, you'll need to respond to the inquiry within 24 hours to maintain your response rate.
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Respond within 24 hoursBe sure to respond to all messages—especially inquiries and trip requests—within 24 hours.
If you don't submit a timely payment or appeal, or your appeal is unsuccessful, your payment method will be charged. (This does not apply to stays in China, Japan, or India.)
Not a problem—here's how to handle it. Decline the request before it expires within 24 hours—your response rate will thank you! It's one of the factors that helps you become a Superhost. Decide whether to keep the dates blocked or open them up for someone else to book.
Communicating or paying outside of Airbnb can put you at risk, so one of the main reasons we analyze messages is to help protect against online fraud. That's why it's so important that you communicate only through the Airbnb message thread until you have a confirmed Airbnb reservation.
Extra guests are not screened. Airbnb does require guests to provide payment information, such as a credit card or PayPal account, to complete a booking. However, this payment information is used solely for payment processing and is not used to check the guest's credit history or financial background.
Safety is important, but we value your privacy too. We never review, scan, or analyze your messaging communications to send you third-party marketing messages. We don't sell reviews or analyses of these communications.
Can a guest cancel Airbnb reservation? There are a number of reasons why a guest might request a refund: family and health issues that can cause a guest to cancel a trip, weather events that impact a person's travel plans, or even work trips can fall through at the last minute.
You may be entitled to a full refund or one larger than the standard refund of your Host's cancellation policy if: You have to cancel because of an extenuating circumstance. You have to cancel because of a qualifying reason covered by the Airbnb Rebooking and Refund Policy.
If you'd like to request a refund before or after your trip, refund requests of any amount can be handled through our Resolution Center. We recommend discussing any refund amounts with your Host through your Airbnb message thread before submitting a request in the Resolution Center.
If the host cancels the booking shortly before your stay or does not give you access to the lodging, you can expect an Airbnb refund. If, at the start of the booking, the property is not generally clean and sanitary, contains safety or health hazards, or has vermin or undisclosed pets.
No, you do not get penalized by Airbnb if you decline a guest request or inquiry. In fact, it is your right as a host to accept or decline any requests that come through the platform. You should always feel comfortable declining any requests that don't meet your standards for hosting guests in your home.
If your reservation request is declined by the host or expires (hosts have 24 hours to respond), no charge is made for the reservation and you're free to book another place to stay.
Once a guest sends you a request, you can review the reservation details and decide if you want to accept or deny their request. If you accept the reservation request, the guest will be prompted to complete the booking through a message in their inbox.
If a review is less than 5-stars, it is seen as a sign that there are major problems with the property or host. According to some observations, the average Airbnb host quality score is 4.7. If an account's rating falls below 4.6 stars, this is a serious sign to a host. You might loose your Super-host status.
Hosts don't need hidden cameras and microphones to spy on you during your stay. They can monitor the Airbnb's WiFi network and snoop on your online activity. The sites you visit will be plainly visible, letting the host know things you might not want them to.