What does an Airbnb inquiry mean?

Guests who send an inquiry are usually searching for more information before sending a reservation request.



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An inquiry is a message from a guest looking for more information about certain dates they have in mind before they send a trip request. It means they're this close to saying yes—so, help them out!

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You can respond to an inquiry with an answer, a pre-approval, or by declining. Declining an inquiry signals to the guest that their needs aren't a good fit for your space and encourages them to request another listing. But none of these actions directly affect your acceptance rate.

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An inquiry is just a regular message that a potential guest sends you when they want to clarify some details of your listing. Perhaps, they are interested if you accept pets at your rental or provide a late checkout. To respond to an inquiry, you can answer the guest's question, pre-approve, or decline it.

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Communicating or paying outside of Airbnb can put you at risk, so one of the main reasons we analyze messages is to help protect against online fraud. That's why it's so important that you communicate only through the Airbnb message thread until you have a confirmed Airbnb reservation.

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You have 24 hours to accept or decline a trip request before it expires. Respond within 24 hours. Guests who send an inquiry are usually searching for more information before sending a reservation request. Find details on the various statuses your reservation may go through.

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  1. Click on the HOST Button. This takes you to the Dashboard.
  2. Find the line where the guest in question has sent the inquiry. Inquiry should be in yellow.
  3. Click that line.
  4. The dismiss button should be among the choices. Clicking in any other like will take you away from your dismiss button.


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Most of the time when an Airbnb host receives a booking request, it is coming from a guest who is genuinely interested in staying at the property. Unfortunately, there are incidences where hosts receive booking requests that are meant to scam the host.

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Respond within 24 hours Be sure to respond to all messages—especially inquiries and trip requests—within 24 hours.

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Tips to avoid Airbnb scams
  1. Check your host's profile and look for anything odd, like requests to use payment systems outside Airbnb.
  2. Confirm you're renting a legal listing by using a reverse image search.
  3. Always remain on the Airbnb app or website when communicating with your host.


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Booking Enquiry means any enquiry made by telephone or in writing by or on behalf of a prospective Client in relation to a potential Booking.

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Extra guests are not screened. Airbnb does require guests to provide payment information, such as a credit card or PayPal account, to complete a booking. However, this payment information is used solely for payment processing and is not used to check the guest's credit history or financial background.

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Check for legitimate links Don't click links in any email you're not sure about. A real link to Airbnb will begin with https://www.airbnb.com or a country-specific URL like https://es.airbnb.com, https://it.airbnb.com, https://www.airbnb.com.at, or https://www.airbnb.co.uk.

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Airbnb doesn't allow for hidden cameras or any other types of concealed recording devices. It does allow hosts to install security cameras in or around the property – as long as they're not in private areas like bedrooms or bathrooms, and as long as they are properly disclosed.

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Ask for a refund: If you need to request a refund because of the issue, there's a higher chance your Host will accept your request if you can agree on an amount first. Send a request to your Host for the refund in the Resolution Center and provide the details of the issue along with the photos or video.

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Airbnbs are usually cheaper than hotels for longer stays and large groups, but they don't offer the same services. Sally French is a travel rewards expert who joined NerdWallet in 2020. She previously wrote about travel and credit cards for The New York Times and its sibling site, Wirecutter.

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Don't worry: All pricing information is included when you book—but there are a few situations where you may owe more after paying: You change your reservation (ex: You add another guest) Your Host files an AirCover for Hosts request for damage that occurred during your Airbnb stay.

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Once a guest sends you a request, you can review the reservation details and decide if you want to accept or deny their request. If you accept the reservation request, the guest will be prompted to complete the booking through a message in their inbox.

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