A: Yes. You must show your valid Network Railcard (digital or plastic) when you buy your ticket and travel on the train.
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Yes. You must show your valid Railcard when you buy your ticket. You also need to have your Railcard with you on each journey and present it to staff when your ticket is checked aboard the train.
Yes!Your discounted ticket is not valid unless you bring your Railcard with you. Luckily if you buy online, you can add your Railcard to your digital wallet, so you won't forget it!
With a Railcard, you'll enjoy ? off most fares when you go by train. Download the app now so you will never forget your Railcard again- have your Railcard on your mobile, ready for your next train journey.
After ordering your digital Railcard you will be sent an email which contains a download code.You will use this download code to add your digital Railcard on your phone or device.
Under 'Choose the type of Railcard you would like' you can select if you want a 'Digital' or a 'Plastic' Railcard. You will be asked to provide a digital passport-style photo if you select 'Digital'. You do not need a photo if you have ordered a 'Plastic' Network Railcard.
You will be asked to provide either a passport or driving licence number or EEA National Identity Card and you will also need to provide a digital passport-style photo if you have selected 'Digital' under 'Choose the type of Railcard you would like' section.
You can use your Railcard to buy tickets online, at a ticket office, from a ticket machine, and over the phone. When you enter a journey into our Journey Planner, you can add the number and type of Railcards you wish to use. It is possible to add multiple Railcards for different people who are travelling.
You don't need to live in Britain or be a UK citizen to be eligible. However, they can only be posted to UK addresses. Buy in person at a staffed railway station (each railcard is different, so it is best to check beforehand with Railcard Help to see if there are any documents that you will need to bring with you).
If you've lost your card or forgotten it you can login to your account. If you have already purchased a discounted ticket and you can't access your Railcard you'll need to speak to station staff before getting on the train to exchange your ticket, otherwise onboard you may have to purchase a full price ticket.
Railcards allow you to save up to 33% off most rail fares, including discounts on Advance Purchase tickets. There are eight different railcards available.
A: Check your mailbox (including your junk mail) for an email from our Railcard team. If you still can't find it, please click Manage my Railcard on the website homepage to log in to your account.
“The terms and conditions of e-tickets are clear that the customer must activate and take the ticket with them when they travel. A photograph or screenshot is not acceptable, as this is not the ticket and could be used by anyone.
Your head and shoulders should be in close-up, with your face clearly visible and filling approximately 70% of the frame (in the same way it would for a passport or driving licence). The image must be in sharp focus. Please make sure that your face is not obscured by hats or hair.
Railcards allow you to save up to 33% off most rail fares, including discounts on Advance Purchase tickets. There are eight different railcards available. There are also a number of Regional Railcards - for more information please see the below links; 16-25 Railcard (previously Young persons Railcard)
Digital Railcards are stored within the Railcard app on your smart phone or tablet, meaning there's no need to carry the physical card around with you. They can be stored on up to two devices and used quicker than plastic Railcards as they do not need to be sent in the post.