How do I prove my Railcard?

A: Check your mailbox (including your junk mail) for an email from our Railcard team. If you still can't find it, please click Manage my Railcard on the website homepage to log in to your account.



People Also Ask

If you bought your Railcard at a station, both the paper printed Railcard and the photocard must be presented. Failure to present a valid Railcard will mean you have to pay a full fare or you may on certain services be liable for a Penalty Fare.

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You will need to click Manage my Railcard on the website homepage to log in to your account. Once logged in, click on 'Details' under your active digital 16-25 Railcard, then click on 'Manage Digital Devices' to request a new download code or manage the number of devices your Railcard is on.

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You can get your Railcard in a digital format to be stored in the National Rail Railcard app on your phone or tablet, or as a physical card. You can use your Railcard to buy tickets online, at a ticket office, from a ticket machine, and over the phone.

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A: Yes. You must show your valid Network Railcard (digital or plastic) when you buy your ticket and travel on the train.

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Using your Railcard You can get your Railcard in a digital format to be stored in the National Rail Railcard app on your phone or tablet, or as a physical card. You can use your Railcard to buy tickets online, at a ticket office, from a ticket machine, and over the phone.

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Unfortunately you can only have one version of your Railcard – either plastic or digital.

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Do they always check Railcard? A: Yes. You must show your valid Network Railcard (digital or plastic) when you buy your ticket and travel on the train. Failure to present a valid Railcard will mean you have to pay a full fare or you may on certain services be liable for a Penalty Fare.

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Using your Railcard You can use your Railcard to buy tickets online, at a ticket office, from a ticket machine, and over the phone. When you enter a journey into our Journey Planner, you can add the number and type of Railcards you wish to use.

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At a station You can also apply for your Railcard by visiting any staffed station ticket office within the Network Railcard area and get your Railcard on the same day! Just be sure to allow yourself plenty of time between purchasing your Railcard and before you need to depart for your journey.

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Yes. Although your Railcard will live in your Trainline App, it can still be used with tickets bought elsewhere.

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You can now buy the following digital Railcards with us and store them directly in your Trainline app. Age-based Railcards are great for students, young professionals and seniors. Railcards are great for friends, couples and family members.

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Unfortunately you can only have one version of your Railcard – either plastic or digital.

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Digital Railcards are stored within the Railcard app on your smart phone or tablet, meaning there's no need to carry the physical card around with you. They can be stored on up to two devices and used quicker than plastic Railcards as they do not need to be sent in the post.

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If you've lost your card or forgotten it you can login to your account. If you have already purchased a discounted ticket and you can't access your Railcard you'll need to speak to station staff before getting on the train to exchange your ticket, otherwise onboard you may have to purchase a full price ticket.

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No. The Railcard is for your use only, and provides discounts only on tickets bought for your own use. It does not cover anyone accompanying you.

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If you have already bought a digital Railcard, you should have received a 'digital Railcard Download code' on both the purchase confirmation page and by email. Once you've got this code, go to the Railcard app, tap on the '+' button in the top left of the screen and enter your code.

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Please allow up to 5 working days for your Railcard application to be reviewed and approved. Once approved, your Disabled Persons Railcard will be available to use straight away.

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Do train conductors scan railcards? I know the hazardous affects of this but he desperately needs to go at that time. I'm just wondering if the barcode gets scanned by the train conductor, will he know that the original ticket had a railcard? Yes, they will.

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Add a travel card on your iPhone or Apple Watch
  1. On your iPhone, open the Wallet app.
  2. Tap the Add button .
  3. Tap Travel Card to add a new travel card or tap Previous Card to add a travel card that you've previously added to the Wallet app.
  4. Choose a travel card from the list, or search by location or card name.


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