Does Bolt take your money if you cancel?

We understand that there might be situations when you need to cancel your request. Please note that in some cases you will be charged a cancellation fee. Cancellation fees are applied in the following situations: If you cancel your request more than 2 minutes after the driver has accepted.



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We understand that there might be situations when you need to cancel your request. Please note that in some cases you will be charged a cancellation fee. Cancellation fees are applied in the following situations: If you cancel your request more than 2 minutes after the driver has accepted.

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How late can you cancel Bolt? You may cancel your booking request for a Journey any time before you begin your Journey by informing us through the App. We may also cancel the Journey if you are late to arrive to the pick-up location after the Driver has arrived.

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In order to use the Bolt Services, you are obliged to pay to a fee (i.e. the Bolt Fee). The Bolt Fee is paid based on the Fare of each Transportation Service order that you have completed. The amount of the Bolt Fee is made available to you via e-mail, Bolt App, Bolt Driver Account or other pertinent means.

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Your account may be blocked for several reasons: Unpaid trip. Using cards that have been reported as stolen or lost.

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Users can opt into the service by signing up on the CredPal app and activating an option to pay for their Bolt rides at the end of the month.

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