Does Jet2 have a good reputation?

Jet2.com – which flies from 10 UK airports to more than 65 destinations – came out top with an overall customer score of 80%. It was one of only two short-haul carriers – the other being the airline Norwegian, which scored 74% – to achieve “recommended provider” status.



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Jet2.com is Certified as a 3-Star Low-Cost Airline for the quality of its airport and onboard product and staff service. Product rating includes cabin comfort, baggage / seat charges, buy onboard food & beverages, cabin cleanliness, and service rating covers cabin and ground staff.

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It's official: Jet2 is your favourite short-haul airline. Almost 30,000 readers voted in the 2023 Telegraph Travel Awards, with the Yorkshire-based airline trouncing the likes of British Airways (which finished 12th), EasyJet (10th) and Ryanair (22nd).

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Jet2.com Limited is a British low-cost leisure airline offering scheduled and charter flights from the United Kingdom. As of 2022, it is the third-largest scheduled airline in the UK, behind easyJet and British Airways.

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We felt that the legroom on the Jet2 flights was more generous than what we have experienced with other airlines on short haul routes. Another feature I liked with these seats was the fact that they don't recline, it's a shame that airlines don't introduce this in their economy cabins on long-haul flights.

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The “Customer First” Strategy. In keeping with its “Customer First” strategy, the airline believes in the power of visible branding. At many of their larger international destinations, ground staff is often attired in eye-catching red uniforms, providing passengers with a visible point of contact.

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The most popular destinations for winter 2022
  • Tenerife. The longstanding British love affair with terrific Tenerife, shows no sign of fading. ...
  • Costa del Sol. Golden beaches in superlative settings are this crowd-pleasing Costa's calling card. ...
  • Costa Blanca. ...
  • Antalya Area. ...
  • Gran Canaria. ...
  • Paphos Area.


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Jet2.com Limited is a British low-cost leisure airline offering scheduled and charter flights from the United Kingdom. As of 2022, it is the third-largest scheduled airline in the UK, behind easyJet and British Airways. Jet2 is also officially the largest tour operator in the UK after overtaking TUI in 2023.

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Seat and Amenities Being a low-cost carrier, the seats don't recline or have headrests and the actual leg room is about an inch less than their full-service competitor, British airways (BA).

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While it focuses on younger customers, Jet2 says it has been tailored to meet the demands of a broad audience which includes first-time holidaymakers, bucket-listers, and the over-25s experience-driven market.

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As arguably one of the best cities in the world, Jet2holidays used to offer city breaks to New York, however, currently you can travel with other brands, giving you the opportunity to discover the Big Apple from many of the UKs regional airports like Edinburgh, Manchester, Leeds and Newcastle.

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Strengths: strong demand & customer service, Jet2holidays, loyal customer base, consistently profitable, niche market strategy, low cost operator, ancillaries, load factor.

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A handbag can be taken on board your Jet2 flight alongside your 10KG allowance which is included as standard. Your handbag must fit underneath the seat in front of you.

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