How do flight attendants deal with rude passengers?

Keep it on the down-low. If a passenger raises a concern or looks as if they're about to cause a scene, respond in a calm, quiet manner. Sometimes all it takes is a simple request from Cabin Crew to stop a certain behaviour.



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In-flight intervention and threat levels If a passenger becomes unruly, flight attendants can limit alcohol consumption, issue warnings, and provide written notifications outlining the consequences of continued disruptive behaviour.

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9 Tips for Dealing with Difficult Passengers
  1. Keep it on the down-low. If a passenger raises a concern or looks as if they're about to cause a scene, respond in a calm, quiet manner. ...
  2. Switch it up. ...
  3. Use distraction. ...
  4. Talk to a colleague. ...
  5. Show compassion. ...
  6. Stop serving alcohol. ...
  7. Answer questions. ...
  8. Be kind to parents.


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These days, air travel rarely brings out the best in anyone. But hitting, threatening, or interfering with a crewmember working on an airplane violates federal law and can result in a felony conviction.

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There are a few things passengers should never say to flight attendants in order to make their job easier. Examples include calling an attendant stewardess, and asking an attendant to watch your children. Flight attendants have a taxing job, but it can become even worse when passengers say the wrong things.

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Really pay attention and listen to the passenger's complaint, and reassure them that you understand and sympathise with their frustration. Ask them what will make the situation better for them. Hopefully they will be reasonable and you can find some common ground to appease their frustrations.

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Section 44902(b) of the FAA, known as “permissive refusal,” provides pilots with broad authority to remove passengers. The pilot in command stands in the role of the air carrier and can decide whether to remove a passenger from a flight for safety reasons.

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They sit on their hands during take off and landing so that if there is any turbulence they are already braced and ready for it. So, it's basically just for safety.

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Flight attendants are trained in first aid – and this covers panic attacks and supporting people with anxiety on a flight. This training includes the questions they should ask someone having a panic attack and how to manage you out of one.

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Because their first concern is safety, what flight attendants notice about you has much to do with your ability to keep yourself and others safe. They'll make a mental note of passengers who are in good shape and who can help lift heavy items and lend a hand if necessary.

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Although it is a very contemporary behavioral disorder, the cause of air anger is attributed to physical and psychological stress. Alcohol is usually regarded as a source of physical stress. Alcohol consumed before or during a flight may cause the person to experience air rage. This anger could also be psychological.

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What causes a disruptive passenger? “Many things can contribute to disruptive behavior, like a fear of flying, stress, delays, personal problems, alcohol, drugs and others,” Silva said. She added that on several routes between popular cities, she has to deal with more passengers under the influence of alcohol.

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Flight Attendants (FAs) are strictly required to be seated during take-off and landings only and usually not during descent or climb, unlike passengers who are usually required to be seated and buckled. Then it depends on the local rules for how long they are supposed to stay there.

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Contrary to popular belief, the crew can't call ahead and hold your next flight for you. But there are things they can do to help you avoid missing it. Flight attendants have the scoop on the location of your connecting gate and the fastest way to get there.

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Cabin crew are held to a high standard when it comes to their appearance. They are expected to be well-groomed and maintain a professional look at all times. One of the most visible aspects of this is their height and weight.

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Help the Parents
If a baby is crying and the parents are having trouble consoling them, a flight attendant may offer to help out. This could involve anything from holding the baby for a few minutes so the parents can take a break, have their own bathroom visits, etc.

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No. Therefore, tipping is discouraged. So while you may see a cash tip as a nice gesture, it might be prohibited by the airline entirely and flight attendants may not appreciate it either as they — rightly — see themselves as safety professionals and not customer service workers.

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For aspiring flight attendants, Delta Air Lines, ranked by its employees as one of the best places to work, is also one of the most difficult places to get a job. It's harder to get invited to Delta flight attendant training than it is to get into Harvard University.

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Request a feedback form - it can either be submitted in flight or posted after the flight. Inform the twitter of facebook handle of the airline, if available. Call or write an email to the airline customer care - numbers and addresses are provided on their website. Complain at the airport office of the airline.

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