Please claim your missing Miles by entering your flight details on the page 'Claim missing Miles' > 'Flights.' You have up to 6 months from the date of your flight to submit your claim.
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Usually, Miles and XP show up on your account within 2 weeks after the flight. Have your Miles or XP still not appeared in your account after 2 weeks? Please claim your missing Miles by entering your flight details on the page 'Claim missing Miles' > 'Flights.
Usually, Miles show up on your counter within 2 weeks for flights and within 8 weeks for everything else. Still don't see your Miles? Please submit a claim by following the instructions below. You have up to 6 months from the date of your flight or transaction to submit your claim.
Redeeming airline miles is usually pretty simple. With most airlines, you can redeem your miles for a free flight by logging into your account during the booking process. You'll need to book on the airline's website, rather than travel websites such as Expedia or Kayak, if you want to pay with miles.
If you have already flown and have not received mileage credit, you must make a retroactive claim directly with your frequent flyer program. Please check your program's website for the complete details on how to file a claim. Please allow 14 days from the date of your flight for the miles to be posted to your account.
While travelers can request points seven days after travel, they only have nine months after their flight to get them. You don't need to be a member at the time of travel, so if you do sign up post-trip, make sure to request your points.
Request your milesHowever, if you are not a member, you will need to call and have a customer service representative help you get those miles added to your account. You'll need your Mileage Plan number and your 13-digit ticket number, which you can find in your confirmation email.
Overall Qualifying ActivityYou can extend all of your miles, regardless of how they were earned, for two years from the date of one of the following activities: Taking a qualifying flight with Air France, KLM, Aircalin, Kenya Airways, TAROM, Transavia, Air Corsica, or with one of Flying Blue's SkyTeam partners.
Frequent flyer miles earned from the following major domestic airlines do not expire: Delta Air Lines SkyMiles, JetBlue TrueBlue, Southwest Airlines Rapid Rewards, United Airlines MileagePlus. Other airlines, including American and Alaska, have varying mileage expiration policies and ways to keep your miles active.