How do I arrange special assistance at the airport?

If your flight is within 72 hours, please call TSA Cares (855) 787-2227 to request assistance. TSA Cares assistance is only available for assistance through the screening checkpoint. If you need in-flight assistance or wheelchair assistance from the curb to the aircraft, please contact your airline.



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Screening Assistance. TSA offers screening information and assistance to travelers upon request through TSA Cares at (855) 787-2227. TSA Cares is designed to assist travelers with disabilities and medical conditions and others who may need additional assistance with screening.

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If you have a disability and would prefer or need a certain type of seating accommodation, you should contact the airline at the time you make your reservation to learn more about the method that the airline uses to make arrangements for a seating accommodation.

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How to order special assistance? Special assistance at the airport is free. To use this service, please contact the carrier during the booking process or directly before the flight.

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I made an online test booking to try find out the fees, requesting to have an Airport Butler meet me at the gate on my next flight into SFO and escort me to the curb. The confirmation message I received said the fee would be $250.

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Please note that calls can be recorded for both formative and qualitative. Call records are kept for at least 90 days. Chat with a Special Assistance Agent for free.

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Passenger assistant Primary duties: A passenger assistant is a customer service professional who helps assist travelers at the airport. They handle passenger check-ins, assist with boarding and deplaning and communicate travel information to passengers.

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Airport assistance is a free service the U.S. Department of Transportation requires airlines to provide – so don't be shy about asking for assistance. Airport floors are shiny and generally level, perfect for the wheels on suitcases and wheelchairs.

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This is the assistance that the airport employee provides to the passenger. Disabled persons with reduced mobility may use this service. Depending on the needs of the passenger, the employee can help him in the check-in process and when boarding the plane.

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If your flight is cancelled, ask the airline staff if they will pay for meals or a hotel room. While some airlines offer these amenities to passengers, others do not provide any amenities to stranded passengers.

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The 1986 Air Carrier Access Act requires airlines to provide free wheelchair service to any traveler who asks for it, without requiring a description or documentation for that need.

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Do I have to pay extra to fly with a wheelchair? It's free to check up to two wheelchairs, scooters or mobility devices, including sports wheelchairs and personal medical equipment, in addition to your checked bags. We recommend any mobility device not needed for assistance to your gate be checked in the airport lobby.

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A wheelchair assistant, who is called a passenger assistant or attendant at some airports, takes a passenger from the ticketing area through the terminal to a gate for outbound flights. They may also assist with boarding by helping the passenger get to an aisle chair inside the aircraft.

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