How do I claim my Ryanair refund for a delayed flight?

If you wish to apply for a refund, you must complete our customer verification process by: Downloading, completing and submitting the customer verification form here. Ryanair will then process the refund directly to you.



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To request a refund, click the refund link in your email. Alternatively, you can access your booking through the My Bookings section on Ryanair.com (click here). If you have booked via an online travel agent (OTA), we may not have received your personal contact or payment details.

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To receive compensation, you must file a claim with the airline for the delay, and the delay must have been caused by a factor within the airline's control (so a weather delay wouldn't count).

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The amount of flight delay compensation United States travelers can claim varies. There's a maximum of $700 (excluding accommodation and food costs, which airlines may have to cover). But even short delays can incur penalties of $200 or more.

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Similar to flight delay compensation amounts, you are entitled to reimbursement when a EU261-covered flight is canceled of up to 600 euros ($645). If your flight is canceled, the airline will also offer you three options, which are: Rerouting you to your final destination.

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Schedule Change/Significant Delay - A consumer is entitled to a refund if the airline made a significant schedule change and/or significantly delays a flight and the consumer chooses not to travel. DOT has not specifically defined what constitutes a “significant delay.”

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Customers who wish to submit expenses for travel/transport/or refreshments or a compensation claim following a flight cancellation or delay over 3 hours on arrival can click below to access the EU261 claim form. We aim to process your claim within 10 days.

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It's not normal to have delays with Ryanair. They're actually quite punctual most of the time, and even if they have delays it is not usually their fault (it's Spanish or French air traffic control on strike, or bad weather). Ryanair operates very short turn-arounds, like other low cost carriers.

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Covered reasons for Trip Cancellation
  • Medical reasons (unforeseen ailment, injury or death in the family)
  • Inclement weather or natural disasters (tropical storms, hurricanes, etc.)
  • Terrorist attack (in or around where you're planning to visit)
  • Financial default (of a carrier)
  • Involuntary layoff or termination.


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If the change is significant enough and there are no other flights that work with your schedule, you do have the option to request a cash refund (even with a normally non-refundable basic economy fare). Again, this varies by airline; for United it's two hours, for Delta it's 90 minutes and for American it's 4 hours.

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If departing from a non-member country, the airline must be licensed in a Member State. The EU recently expanded this rule to include flights departing from the EU to the U.S. and some other countries, and even connecting flights within the U.S. operated by U.S. partners of EU airlines.

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The quickest way to submit your query/complaint and getting it dealt with by our customer service team is to fill in the online Query/Complaint form. This form will help us direct your specific issue to the right person and we will respond to you within 10 working days.

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If you know you can't make a scheduled flight, it's better to cancel your flight rather than be a no-show. If you cancel, you might receive a partial or whole credit for the fare purchased, to be applied to a future flight.

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' If you're short on time, here's a quick answer to your question: Yes, in many cases, especially during significant delays or cancellations not due to extraordinary circumstances, airlines may cover the cost of hotel accommodations for passengers.

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Comprehensive travel insurance typically covers canceled flights that delay your trip for at least 3–12 hours. If your flight is delayed more than 12 hours, you may even qualify for trip cancellation coverage, depending on your plan.

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Ryanair is obliged to either reimburse you or offer you alternative transportation to your destination. You're eligible for a stay in a hotel, including transport to and from the airport. Contact Ryanair customer service directly and ask that confirmation of your hotel room and transfers to be provided in writing.

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If you are involuntarily denied boarding or if your flight is cancelled or delayed by more than 2 hours, we will offer you, free of charge: a) meals and refreshment vouchers in reasonable relation to the waiting time, as long as it will not further delay the departure of the aircraft; b) two telephone calls, telex or ...

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