How do I speak to someone about Congestion Charge?

Choose from one of the following three options to lodge a formal complaint:
  1. Make a complaint online.
  2. Phone: 0343 222 2222 (TfL call charges) International : +44 343 222 2222. Textphone: 020 7649 9123 if you have impaired hearing. ...
  3. Write to: Customer Services Manager. Congestion Charging.




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Call customer services on 0343 222 2222 (TfL call charges) Write to: Customer Services, Congestion Charging and ULEZ, PO Box 344, Darlington DL1 9QE.

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The rules for refunds of paid congestion charges as set out in the Scheme Order are the same whatever payment method is used. Refunds are only available for unused future days of monthly (20 day) and annual (252 day) charges. Refunds are not available for any part of daily or weekly (5 day) charges.

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If you don't pay the Congestion Charge you'll get a penalty charge notice (PCN). The boundaries of the zone are enforced by cameras that can read your car's number plate. The penalty charge is £180, but it's discounted to £90 if you pay within 14 days of receiving the notice.

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