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How do I contact TfL unpaid fares?

You can pay any unpaid fare through your TfL online account or by phoning TfL on 0343 222 1234 (call charges apply).



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If you don't pay your unpaid fare through your account or by phone, we'll try by sending requests to your card issuer. If the payment is successful, this could appear on your bank statement up to 30 days after you travelled.

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If you still feel you've been incorrectly charged, you'll then need to contact TfL to resolve this for you. If you've been charged a maximum fare because you've touched in with one card and touched out with another, we're only able to refund the charge that applied to your Barclays debit card or Barclaycard.

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You can lodge an appeal with London Tribunals within 28 days of receiving a notice of rejection from us. London Tribunals will notify you and us of the hearing date. We will also receive a copy of your appeal. It is then our responsibility to either contest your appeal or decide not to contest it.

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You can pay in advance, on the day of travel or by midnight of the third day after travel.

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Decision to prosecute TfL will therefore only prosecute if: a) The evidence shows that there is a realistic prospect of conviction; and b) It would be in the public interest and in the interest of justice to prosecute.

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If you board the train without a ticket and cannot or will not purchase a ticket on board, you will be issued an Unpaid Fare Notice (UFN).

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In addition, it does not affect your credit rating in any way. You have the right to challenge the registration of the debt by making an application to file (dependant on the type of contravention), either a Statutory Declaration or Witness statement, Out of Time.

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If you drive within the zone, you'll have to pay by midnight on the third day following the journey. If you don't pay on time, you risk getting a Penalty Charge Notice (PCN). To see if and what you need to pay, check your vehicle.

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Missed Tap Off Cost If you don't have a default set on your card and you forget to tap off at the end of your trip, you'll be charged the fare to the last stop on the train line or bus route and with your fare type and any applicable loyalty discounts applied.

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You can see your journey history by signing into your TfL online account, via the TfL Oyster and contactless app or you can request a copy by calling Customer Services on 0343 222 1234 (TfL call charges).

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A Penalty Fare Notice is issued when a passenger travelling on a TfL service fails to produce on demand a valid authority to travel when required to do so by an authorised person. Penalty Fare Notices are issued in lieu of taking criminal prosecution following fare evasion in.

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