How do I dispute a Cancelled Uber driver?

Tap Help. It's just beneath the driver's photo. Tap I was incorrectly charged a cancellation fee. Select a reason for cancellation.



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It is not OK to cancel rides after accepting. That affects cancelation rate and also acceptance rate. It results in terrible customer experience. Passenger cannot rate the driver, but the company will fire the driver for excessive cancelation.

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Contact Uber support through the rider app, they should be able to tell the driver cancelled and should refund the cancellation fee.

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Many click that and then 'My driver cancelled' – but if you do this, you'll be given credit not a refund. To get a refund, you should instead choose the third option – 'I would like a refund', then 'I had a different issue with my charge' and then type in what happened and explain you want cash back instead of credit.

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How can I contact support?
  • Visit our Help Center.
  • Contact us by email.
  • Get phone support in the US: 833-305-4871. Available only for admins. Employees can contact Uber Support.


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Uber support is offered to existing riders using the Uber app and users who order delivery with Uber Eats. Uber support is available in the Uber app and at help.uber.com.

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Since many drivers do both Uber and Lyft, sometimes requests come in at the same time and drivers will do this to have the passenger cancel so they get a cancellation fee, said Campbell. Some drivers are just trying to get the passenger to cancel so they can collect the fee.

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We get notification from Uber when a complaint occurs and we get to find out what was said “in general” not the specific complaint. Now we don't know who said it but we can usually figure it out. Why would an Uber driver give a passenger a less than perfect rating?

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You may occasionally get a ride request with a destination that's far away. You'll see “Long trip” with an estimated trip time at the bottom of your screen when one of these requests is sent to you. If a trip like this is farther than you want to drive, you can always decline.

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We all know that not everyone is comfortable using a phone or an app to call an Uber, Uber CEO Dara Khosrowshahi said during the showcase. Like my mother-in-law and for her, we have a product that's incredibly easy to use. Customers can request a ride by dialing 1-833-USE-UBER.

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Uber doesn't have email support. You can contact them by their app.

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Call us on +448081897190 or +448085015525 You can call us 24 hours a day, 7 days a week. Please note that this phone line only offers support for users or trips taken in the UK. You can also call the support line via your Uber app: Tap the 'Help' button in the menu.

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Now drivers can leave comments about riders, too. UberX and UberPOOL drivers can now leave feedback on customers when they don't rate the passenger five stars. And if you get the same negative mark three times in a month you're going to get a warning popup the next time you open Uber.

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1 Always apologize and thank the consumer for their feedback.
  • 1.1 Keep responses appropriate and never place blame or argue.
  • 1.2 Invite the unsatisfied reviewer to continue the conversation offline.
  • 1.3 Politely bring attention to fraudulent reviews with facts.
  • 1.4 Ask the reviewer to delete the fraudulent review.


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