How do I dispute a charge on booking com?

What should I do? If Booking.com charged you incorrectly, visit the Help Center. We'll likely need a copy of your bank statement showing the incorrect charges as well as your booking confirmation number and PIN. If the property charged you incorrectly, reach out to the property directly for help.



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Here's how:
  1. Log in to the Extranet.
  2. Click Inbox, then Booking.com messages.
  3. Click See contact options.
  4. Click Finance (invoice and payments), then Dispute invoices as the topic.
  5. Click See all contact options , then Message.
  6. Write the reservation number that you're disputing in the text field.


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Our Customer Service team is always there if you need help with a payment issue. You can go to booking.com/help to get in touch with us.

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Always pay attention to the information provided on the cancellation page. This will indicate the period of booking cancellation. If you chose the free cancellation option, you can cancel your booking without any fees within the permitted period.

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The guest can cancel free of charge until 6 days before arrival. The guest will be charged 50% of the total price if they cancel in the 6 days before arrival. The guest can cancel free of charge until 90 days before arrival. The guest will be charged 50% of the total price if they cancel in the 90 days before arrival.

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The guest can cancel free of charge until 1 day before arrival. The guest will be charged the first night if they cancel within 1 day before arrival. If the guests do not turn up for the reservation, then they are charged for the price of 1 night as the no show penalty (same as the cancellation fee).

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The guest can cancel free of charge until 1 day before arrival. The guest will be charged the first night if they cancel within 1 day before arrival. If the guests do not turn up for the reservation, then they are charged for the price of 1 night as the no show penalty (same as the cancellation fee).

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If your booking is non-refundable, you can't cancel or make changes. If your booking is free cancellation or partially refundable, check your confirmation email or the confirmation page under the Bookings section of your account for the cancellation fees.

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If you find yourself in a situation where you need to get a refund on a non-refundable hotel reservation, one of the options you can explore is disputing the charges with your credit card company. Many credit card companies offer benefits that may provide you with recourse in such situations.

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A typical hotel cancellation policy will have a set deadline by which you must cancel your reservation to avoid any fees. This deadline can vary from 24 hours to several weeks before your scheduled arrival date. If you cancel after the deadline, you may be charged a cancellation fee.

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Provide any documentation that supports your claim – receipts, emails, notes from conversations. Request a chargeback to remove the charge and be credited to your account. The credit card issuer will contact the merchant (hotel) to investigate the disputed charge.

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If a hotel refuses to refund customer payments, the Federal Trade Commission (FTC) may step in via an enforcement action.

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How to Cancel Non-Refundable Hotel Reservations and Recoup All (or Part) of Your Money
  1. Reach out to the third party booking site. What is this? ...
  2. Ask the hotel to make an exception. ...
  3. Use your status. ...
  4. Check your travel insurance. ...
  5. Rely on travel credit card protections. ...
  6. Utilize resale websites.


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Why YSK: If you're not used to traveling, you may not know that the term “free-cancellation” just means you won't be charged a fee to cancel your booking. It doesn't mean you'll be refunded if your paid for your room in advanced. In fact, most hotels have a strict refund policy you should be aware of when booking.

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Many hotel stays are refundable as long as you cancel within at least 48 hours. But some aren't. If you leave without making any arrangements, the hotel probably will charge you for the full stay. Experts say hotels consider refund requests on a case-by-case basis.

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Generally a hotel or motel can force a guest to leave if the hotel or motel guest does not pay for the room or breaks the hotel or motel rules. However, if you have stayed in the hotel or motel long enough to become a tenant, you cannot be put out unless the motel or hotel files an eviction case against you.

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Hotel chargebacks are initiated by guests that don't agree with a charge on their card. The cardholder should inform their bank of the reason, which is communicated to the vendor in the form of a reason code.

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No, hotels are not allowed to charge a credit card without your signature. This is because it is against the law for any business to process a payment without the customer's authorization.

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In many cases, hotels do require a form of payment at the time of booking, either by charging your credit card or taking a pre-authorization hold on your card. This is done to secure your reservation and guarantee that you will show up.

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