The other methods of contacting Royal Caribbean customer support will be sufficient for most issues, but for escalating a problem, emailing the CEO might work for you. Michael Bayley's email is [email protected].
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If your request was received, you'll get an automated confirmation to the email provided within 24 hours and a personal response within 48 hours. If you do not receive this confirmation, please email [email protected] and/or call us at (866) 592-7225 to confirm your needs.
If you are missing any Crown & Anchor points from one of your previous sailings or have any inquiries regarding your account, please contact us at [email protected].
The most accurate and popular Royal Caribbean Group's email format is first (ex.[email protected]). Royal Caribbean Group also uses first + last (ex. [email protected]) and first [1 letter] + last (ex.
Describe the specific problem, concern or issue that prompted to you to write in. Include details like the date and time of the issue, names of crew members who were involved, and if you complained onboard, who you spoke to and what was done to address your concern (if anything).
While surprisingly rare, there are valid circumstances in which a cardholder might legitimately dispute a cruise package purchase. For example, if the cabin differed greatly from what the buyer paid for, a chargeback may be appropriate.