How do you write a complaint letter to a cruise company?

Describe the specific problem, concern or issue that prompted to you to write in. Include details like the date and time of the issue, names of crew members who were involved, and if you complained onboard, who you spoke to and what was done to address your concern (if anything).



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Here are some tips for writing an effective letter.
  1. Keep the emotion out of your missive, no matter how angry you feel. ...
  2. Include the names of employees who weren't helpful, but also list those who were.
  3. Be clear about the specific source of your dissatisfaction.


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Report your issue or complaint with Royal Caribbean by contacting its Post Cruise Guest Relations department. Call 800/256-6649 (514/285-9723 for outside the U.S.). If you prefer written complaints, email it or send a letter to Post Cruise Guest Relations at 1050 Caribbean Way, Miami, FL 33132.

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Complaints about cruises If the problem is not resolved, contact the Federal Maritime Commission by email at [email protected] or download, fill out, and mail or fax their cruise dispute services request form.

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Cruise ships do not have police. Instead, an onboard Security Director will oversee the ship's own dedicated security department, staffed by former federal, state and military law enforcement personnel from various countries.

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Seek Medical Attention in Ship Infirmary For injured passengers or crew members while still in navigable waters, this usually means going to the ship medical center and getting prompt medical treatment from the ship medical staff. This is also an opportunity for documenting what happened.

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You must file your lawsuit at the cruise line's headquarters. Despite being highly inconvenient for passengers who live out of state or even in a different country, cruise ship liability waivers state that injured passengers must file claims in the state of the company's headquarters.

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If you haven't sailed yet, call 800/764-7419, and if you have, call the cruise line at 800/929-6400.

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No sneaking drugs or alcohol on board Contraband booze will be confiscated if discovered, and you might not get it back. Bring illegal drugs on board and you risk fines, disembarkation and jail time. You're not allowed to bring marijuana on a cruise, even if it's legal in your departure port or port of call.

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