How do I get a new code for my 16-25 Railcard?

You will need to click Manage my Railcard on the website homepage to log in to your account. Once logged in, click on 'Details' under your active digital Santander 16-25 Railcard, then click on 'Manage Digital Devices' to request a new download code or manage the number of devices your Railcard is on.



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If you have purchased your Railcard from the Railcard website you will need to click 'Manage my Railcard' on the website or homepage to log in to your account. Once logged in, please click 'Get a new download code' to generate a new download code.

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You will need to click 'Manage my Railcard' on the top right of the website homepage to log in to your account. Once logged in, click 'MY RAILCARD' then click 'View my Railcard' to request a new download code. Your new download code will be generated once you have click 'Get new Download Code'.

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If you bought your 16-25 Railcard online, please go to 'Manage my Railcard' on the website homepage to log in to your account and apply for a replacement. Once logged in, click on 'Details' under your active plastic 16-25 Railcard, then click on 'Replace Railcard (Lost or stolen)'.

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A: Please click 'Renew my Railcard' on the website homepage to log in to account. Once logged in, click 'Renew' under your expired or soon to expired Railcard, select 'Digital' or 'Plastic' under 'Choose the type of Railcard you would like' section and follow the instruction on the screen to complete your purchase.

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Yes. Your Railcard is valid up until and including the date shown on your Railcard.

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Once logged in, click on 'Details' under your active digital Railcard, then click on 'Manage Digital Devices'. You will need to click on 'Request a new code for your Railcard' to generate a new download code.

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A: Yes, you can.

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Please allow up to 5 working days for your Railcard application to be reviewed. Once approved, a download code will be sent to your registered email address, along with instructions on how to download your digital 16-25 Railcard.

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If you have ordered a digital Railcard, a download code will be sent to your registered email address, along with instructions on how to download your Railcard.

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Most stations will be able to check the validity of the Railcards by running it through the ticket–issuing machine to check when it was originally issued. Can I claim a refund if I don't use my Railcard? A: No. Unfortunately once a Railcard has been issued it is non-refundable.

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Please contact us on 0345 605 0525 or email us at [email protected]. We are open from 07:00am to 22:00pm everyday of the year except for Christmas day. How do I make a complaint?

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Please go to Manage my Railcard on the website homepage to log in to your account. Once logged in, on the top right of your account summary page, please click on your 'Menu Profile' and select 'Personal Details'. You will be given the option to update or change your personal details, including your address.

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Yes. You can buy a 1-year Family & Friends Railcard over the counter at all staffed station ticket offices.

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Yes. You can use your Railcard with Anytime, Off-Peak train tickets and Advance tickets. However, for all journeys made between 4.30am and 10am Monday to Friday a minimum fare of £12 is payable.

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How to get 1/3 off. rail and tube fares on Oyster. Once you've bought your Railcard, go to a London Underground station with your 16-25 Railcard and ask a member of staff to add your discount to your Oyster card.

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