Railcards can be refunded within 14 days of purchase as long as they haven't been used to buy discounted tickets. Please contact us to request a refund.
People Also Ask
A: No. Unfortunately once a Railcard has been issued it is non-refundable.
Refund Processing/ Refund - Action Required – Before we can process your refund we may need you to return your tickets. Refund Rejected– We're unable to refund your tickets. This could be because you've scanned your eticket or activated your Mobile Ticket.
Unfortunately, once a Railcard has been issued it is non-refundable. What happens if I don't have my Railcard with me and I have to buy a new ticket or pay a Penalty Fare? A: If you are travelling by train on a ticket with a Railcard discount, you must travel with your valid Railcard.
Please contact us on 0345 605 0525 or email us at [email protected]. We are open from 07:00am to 22:00pm everyday of the year except for Christmas day. How do I make a complaint?
If you bought it at a station, provided you can produce the completed Receipt portion of your original application form, then you can apply for your lost or damaged Railcard to be replaced at any staffed station ticket office.
Railcards do not renew automatically. You must make sure that your Railcard is renewed in good time because a Railcard that has expired is not valid for use and you may be charged a penalty fare for travelling on an expired Railcard.
16-17 Saver gives 50% off Standard Anytime, Standard Off-Peak, Standard Advance and Season tickets for travel at any time of the day. The 16-25 Railcard is aimed at leisure travel and gives 1/3 off Standard Anytime and Standard Off-Peak tickets, as well as Standard and First Class Advance tickets.