How do I claim back my Railcard?

Unfortunately, once a Railcard has been issued it is non-refundable. What happens if I don't have my Railcard with me and I have to buy a new ticket or pay a Penalty Fare? A: If you are travelling by train on a ticket with a Railcard discount, you must travel with your valid Railcard.



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Unfortunately, once a Railcard has been issued it is non-refundable. What happens if I don't have my Railcard with me and I have to buy a new ticket or pay a Penalty Fare? A: If you are travelling by train on a ticket with a Railcard discount, you must travel with your valid Railcard.

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Railcards can be refunded within 14 days of purchase as long as they haven't been used to buy discounted tickets. Please contact us to request a refund.

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You will need to click Manage my Railcard on the website homepage to log in to your account. Once logged in, click on 'Details' under your active digital 16-25 Railcard, then click on 'Manage Digital Devices' to request a new download code or manage the number of devices your Railcard is on.

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Please contact us on 0345 605 0525 or email us at [email protected]. We are open from 07:00am to 22:00pm everyday of the year except for Christmas day. How do I make a complaint?

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Under our Passenger's Charter and the National Rail Conditions of Travel, to qualify for compensation you must make the claim within 28 days of completing the relevant journey.

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Refund Processing/ Refund - Action Required – Before we can process your refund we may need you to return your tickets. Refund Rejected– We're unable to refund your tickets. This could be because you've scanned your eticket or activated your Mobile Ticket.

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You'll find it in the policy document attached to the email you received from 'Trainline - Travel Insurance'. The easiest way to make a claim is online. In the policy confirmation email from 'Trainline – Travel Insurance' there is a link to the online claims journey.

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You can contact our customer service by phone, email, or online chat. You can also visit our help pages for any questions regarding your booking and travel.

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Railcards do not renew automatically. You must make sure that your Railcard is renewed in good time because a Railcard that has expired is not valid for use and you may be charged a penalty fare for travelling on an expired Railcard.

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If you have forgotten your Railcard you may be asked to purchase another ticket. The conditions of travel state that the Railcard must be carried by the customer in order for the ticket to be valid.

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If a train is cancelled (and that's what's happened here) you're entitled to take the next train that matches any restrictions on your ticket. So if your ticket is routed via a certain place, you must go that way, or if it's only valid on a certain train company, you must use that companies services.

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Refunds can take an average of 3-5 days to process. You can check the status of your refund in your account. Here's a guide to what the statuses mean. Refunded/ Refund Approved - You've done everything you need to and your refund is on the way back to you, it will appear in your account within 5 days.

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Refunds: Full refund to original form of payment with no fees if canceled 121 days or more before departure. Refund to original form of payment with 25% fee charged if canceled 120 to 15 days before departure. Within 14 days of departure, only refundable to non-refundable eVoucher with a 25% cancellation fee.

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The Railcard is for your use only, and provides discounts only on tickets bought for your own use.

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Yes. Your Railcard is valid up until and including the date shown on your Railcard.

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In most cases, your digital Network Railcard will be available to use straight away. A download code will be sent to your registered email address, along with instructions on how to download your digital Network Railcard.

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