How do I get my FasTrak fees waived?

How can I get the penalties waived? You must call the FasTrak Customer Service Center at 877-BAY-TOLL (877-229-8655) to obtain a waiver of penalties. Note that regional toll operators have different policies for their one-time penalty waivers so all penalties may not be waived.



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Pay a FasTrak Toll Invoice You must pay this invoice within 21 days online, over the phone, by mail, or by using a Cash Payment Location(opens in a new window).

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Simply navigate to the Account Settings tab and select Close Account. To receive a refund for your toll tag security deposit, you must return your toll tag(s) within 10 business days of the closure request.

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In addition, you agree to make a minimum cash or check payment of $40 each time your toll account balance falls below your replenishment threshold (initially $30). You agree that such payment will be received by the Customer Service Center prior to your account reaching a zero balance.

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If a valid FasTrak toll tag is not detected, an image of the vehicle license plate will be used to send a violation notice to the vehicle’s registered owner through the mail. The notice will include the toll amount plus a penalty for using the express lane without a valid FasTrak toll tag.

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SAN FRANCISCO (CBS SF) -- Every day, an average of 33 car owners are mistakenly accused of failing to pay a toll on a Bay Area Bridge, and many of those say fighting Fastrak's mistakes can be time consuming and frustrating.

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Cameras take pictures of the vehicle license plates as they pass through. In case a toll tag is not detected, the pictures are used to identify your vehicle. If you have an account with FasTrak, your account will be charged.

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