Why did FasTrak charge me $40?

In addition, you agree to make a minimum cash or check payment of $40 each time your toll account balance falls below your replenishment threshold (initially $30). You agree that such payment will be received by the Customer Service Center prior to your account reaching a zero balance.



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If you open an account with a valid credit card, FasTrak collects an initial prepaid balance of $25 per toll tag. Your account will automatically be replenished as needed. This is the easiest way to ensure your balance is maintained.

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How can I get the penalties waived? You must call the FasTrak Customer Service Center at 877-BAY-TOLL (877-229-8655) to obtain a waiver of penalties. Note that regional toll operators have different policies for their one-time penalty waivers so all penalties may not be waived.

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You can check your account balance any time by logging into your online FasTrak account or by calling the FasTrak Customer Service Center.

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Simply navigate to the Account Settings tab and select Close Account. To receive a refund for your toll tag security deposit, you must return your toll tag(s) within 10 business days of the closure request.

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FasTrak says many drivers may need to trade in their old toll tags for new ones. Toll tags run out of battery power over time, making it hard for some sensors to detect them.

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There are three types of FasTrak accounts: prepaid, charge and invoice. For prepaid accounts, drivers can put money into the account before driving on the toll roads; the account is set up to reload automatically once it dips below a threshold. For charge accounts, credit cards are deducted every time you incur a toll.

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FasTrak provides travelers with multiple methods to pay their toll invoices and resolve violations.When a vehicle passes through a tolled facility without a valid toll tag, License Plate Account, or One-Time Payment, FasTrak will issue an invoice or violation notice to the vehicle's registered owner.

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SAN FRANCISCO (CBS SF) -- Every day, an average of 33 car owners are mistakenly accused of failing to pay a toll on a Bay Area Bridge, and many of those say fighting Fastrak's mistakes can be time consuming and frustrating.

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The toll tag switch positions are used to tell the toll system the number of occupants in the vehicle, so the correct toll amount is collected. The switch positions also assist with California Highway Patrol (CHP) enforcement of express lane use.

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If you are visiting the San Francisco Bay Area for a longer period of time with out-of-state or out-of-country license plates and plan on crossing the Golden Gate Bridge, your best toll payment options are a FasTrak Account or a License Plate Account.

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