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Does FasTrak make mistakes?

SAN FRANCISCO (CBS SF) -- Every day, an average of 33 car owners are mistakenly accused of failing to pay a toll on a Bay Area Bridge, and many of those say fighting Fastrak's mistakes can be time consuming and frustrating.



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A properly mounted toll tag is detected. An antenna detects the toll tag which beeps as you drive through. FasTrak electronically checks your account.

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In California, if you go through FasTrak lane without a pass, you will receive a toll violation notice. Toll violation will include the regular toll rate plus a penalty as: First notice: $25 penalty. Second notice: $70.

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First notice issued: toll plus $25 penalty. Second (delinquent) notice issued: toll plus $70 ($25 penalty plus $45 late fee). If the toll is paid within 15 days, the penalty is reduced to $25.

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You can check your account balance any time by logging into your online FasTrak account or by calling the FasTrak Customer Service Center.

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If you open an account with a valid credit card, FasTrak collects an initial prepaid balance of $25 per toll tag. Your account will automatically be replenished as needed. This is the easiest way to ensure your balance is maintained.

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Each violation is assessed a $57.50 penalty in addition to the toll amount due.

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It is worth noting that most airports can not guarantee that fast track security lines will be quicker. However, if you are flying during a peak time - if your flight leaves before 10am or during seasonal peaks such as school holidays - then you are more likely to experience the benefit of fast track security.

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FasTrak says many drivers may need to trade in their old toll tags for new ones. Toll tags run out of battery power over time, making it hard for some sensors to detect them.

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State bridges and Golden Gate Bridge transactions will be on separate monthly invoices. If you use Bay Area Express Lanes, you must use a FasTrak toll tag, otherwise you will receive a violation notice including toll evasion penalties. For more information, visit the FasTrak Toll Invoice FAQ.

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You have 48 hours to pay after your recent toll crossing, or we will send an invoice for the toll amount to the registered owner of the vehicle. You can set up payment for future toll crossings that you plan to make within the next 30 days.

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