How do I get my money from Oyster?

If you have £10 or less pay-as-you-go credit, you can get a refund from Tube station ticket machines. Just touch your Oyster on the yellow card reader, select 'Oyster refund' and follow the instructions. The ticket machine will dispense a refund in cash.



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You now have to pay a £7 fee for an Oyster card, and if you bought yours on or after 4 September 2022, it is non-refundable. Previously, you had to pay a £5 deposit, which was and still is refundable.

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Before you claim If you do not get an automatic refund, you have up to 8 weeks from your journey to claim. We will not give a refund if you have already claimed 3 maximum fare refunds in the same calendar month.

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Claim a refund online Or create an account. If you're claiming a refund for a delay on the Elizabeth line and can't see your station in the list, call us on 0343 222 1234 Monday to Friday 08:00-20:00 (charges may apply).

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At a London Underground ticket machine, you can get a refund of up to £10 pay-as-you-go credit. Simply touch your Oyster card on the yellow card reader on the ticket machine, select Oyster refund and follow the on-screen instructions. You can see the refunded amount due on the screen before finalising your request.

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Any contactless payment card such as a debit card, credit card, or prepaid virtual card can be used to perform a contactless payment. The contactless payment is performed exactly the same way as with an Oyster card. Just tap the yellow card reader using a contactless card at the start and end of your journey.

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Your information rights. You can see your journey history by signing into your TfL online account, via the TfL Oyster and contactless app or you can request a copy by calling Customer Services on 0343 222 1234 (TfL call charges).

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If you do not tap out your Oyster card, you will be charged the maximum fare for that journey. This this because most fares are based on zone, distance and time of travel. For you to pay the correct fare, the TfL charging system needs to know your destination station. Tapping out tells TfL the entirety of your journey.

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The claim for refund can either be made on a tax return or in a separate written request. First, a taxpayer can request a refund on the tax refund itself, by requesting that an overpayment shown on the tax return be refunded or credited to the following tax year.

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If you used pay as you go or a Travelcard on Oyster, refunds are given as pay as you go credit, web credit or by transfer into your bank account. If you used contactless, refunds are given on the card used. If you used a paper ticket or National Rail smartcard, refunds are made by transfer into your bank account.

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Unused credit on your Visitor Oyster card The pay as you go credit on your Visitor Oyster card never expires so you can keep your card until your next visit, or lend it to family and friends. If you don't need your Visitor Oyster card, you can get the remaining credit refunded.

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