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How do I politely decline an Airbnb inquiry?

If you want to specify the reason why you're not accepting, feel free. Otherwise, you can prepare something generic that can be used for all your declined bookings, such as: “Unfortunately we cannot accommodate your booking request at this time. Good luck with your search and wishing you a wonderful vacation”.



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You can also decline an inquiry, which prevents the guest from sending a request. Make sure to review our Nondiscrimination Policy before you decline. Turning down a lot of requests can impact your reservation rates and where your listing shows up in search.

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  1. Click on the HOST Button. This takes you to the Dashboard.
  2. Find the line where the guest in question has sent the inquiry. Inquiry should be in yellow.
  3. Click that line.
  4. The dismiss button should be among the choices. Clicking in any other like will take you away from your dismiss button.


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Communicating or paying outside of Airbnb can put you at risk, so one of the main reasons we analyze messages is to help protect against online fraud. That's why it's so important that you communicate only through the Airbnb message thread until you have a confirmed Airbnb reservation.

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Most of the time when an Airbnb host receives a booking request, it is coming from a guest who is genuinely interested in staying at the property. Unfortunately, there are incidences where hosts receive booking requests that are meant to scam the host.

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Before we get into exactly how to decline bookings, let's review some of the most common reasons why Airbnb hosts decline bookings: Scheduling conflicts. Sometimes hosts forget to update their calendars. They may have to then decline dates for which their properties should have been marked off as unavailable on Airbnb.

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You can show good manners to your host by always being honest with them. Don't try to slip things past your host hoping they won't notice. For example, if you have extra guests beyond the rental's guest limit, ask your host if they could be included. The same goes for if you'd like to host friends at the rental.

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A booking inquiry is a message from a guest typically asking a question about a future reservation. Guests who send an inquiry have not yet committed to making a booking.

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You can send them a message or pop open the Airbnb app and call them. If you're wondering about check-in details and instructions, you'll find them 48 hours before the check-in date on your reservation's itinerary page. If all communications failed and you can't contact your Host, contact us.

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Guests have 14 days to submit a review, and hosts have 14 days to review their guests. Long Story Long, reviews on Airbnb do matter! They play a critical role in establishing trust, increasing visibility, and informing decision-making for both hosts and guests.

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To help provide Hosts and guests with peace of mind, security measures like security cameras and noise monitoring devices are allowed, as long as they are clearly disclosed in the listing description and don't infringe on another person's privacy.

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Before you book, a Host will only be shown your first name and identity verification status. Your full name and profile photo will be shared with the Host after your booking is confirmed.

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