How do I raise an airline complaint?

It's often best to email or write to the airline's consumer office at its corporate headquarters. DOT requires airlines that fly to, from, or within the United States to state on their websites how and where complaints can be submitted.



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In 2022 , Frontier Airlines reported 20.26 customer complaints for each 100,000 enplanements on domestic-scheduled operations. This was the highest rate of customer complaints among U.S. carriers.

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Filing a complaint with an airline or a ticket agent. DOT requires airlines to acknowledge consumer complaints within 30 days of receiving them and to send consumers written responses addressing these complaints within 60 days of receiving them (30 days for disability-related complaints).

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Common Complaints and Lawsuits Against Airlines
Generally, yes you can sue an airline in small claims court. The U.S. Department of Transportation (“DOT”), which is a federal agency that regulates airlines operating in the U.S, even publishes a Consumer's Guide to Small Claims Court.

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Here are the best airlines for customer service Customers say they like perennial favorites, including JetBlue, Southwest, Delta and Alaska. And in 2022, these carriers came through for passengers again — to a point.

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A Transportation Industry Analyst will forward your complaint to the airline and the airline is required to respond to you and DOT. Once the airline's response is received, a DOT analyst will review your complaint and the airline's response to determine if a violation occurred.

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Frontier was named the worst US airline in 2023 by claims management company AirAdvisor. Spirit, another low-cost airline, was ranked the second-worst on the list.

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Spirit. Like Frontier, Spirit has the skinniest rows of any American airline, with a seat pitch of 28 inches — and they don't recline. Spirit lagged at 8 out of 10 American airlines studied in the in The Points Guys' 2021 report.

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If an airline is not honoring its refund policies or the airline's refund policies seem unfair or deceptive consider suing the airline in small claims court. In small claims court, the judge will be the ultimate decider of whether an airline's refund terms are fair or enforceable.

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There are no federal laws requiring airlines to provide passengers with money or other compensation when their flights are delayed. Each airline has its own policies about what it will do for delayed passengers. If your flight is experiencing a long delay, ask airline staff if they will pay for meals or a hotel room.

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If you choose not to take another flight on that airline, you are legally entitled to a refund. For delayed flights: Airlines are not required to provide flight delay compensation. Compensation is only required when “bumped” from an oversold flight, according to the U.S. Department of Transportation.

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  • Top 10 safest airlines to fly on right now. After the mega slump in 2020, the airline industry is looking to get back in the game. ...
  • Hawaiian Airlines. Major crashes in the last 50 years: 0. ...
  • Delta Airlines. ...
  • Alaska Airlines. ...
  • American Airlines. ...
  • United Airlines. ...
  • International: Qatar Airways. ...
  • International: Qantas Airways.


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While AirlineRatings.com does not officially release rankings for the least-safe airlines, the following carriers featured at the bottom of the list with one-star rankings: Nepal Airlines (Nepal), Airblue (Pakistan), Sriwijaya Air (Indonesia), Blue Wing (Suriname), Pakistan International Airlines and Air Algerie ( ...

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Delta Airlines is the best airline to choose for overall reliability. Based on our AirAdvisor Reliability Score, this carrier tops the list in this category for both 2022 and 2023.

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The best time of day to call customer service is in the morning. On average, call center wait times are 70% shorter before noon (between 5am and 12pm). The longest wait times are between 3pm and 12am.

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JetBlue Airways ranks highest in customer satisfaction in the first/business segment for a second consecutive year, with a score of 893. Delta Air Lines (865) ranks second and United Airlines (848) ranks third. Delta Air Lines ranks highest in customer satisfaction in the premium economy segment with a score of 848.

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