How do I respond to a negative guest review on Airbnb?

Steps for Responding to Bad Airbnb Reviews
  1. Remain Calm and Read the Review Carefully. It is normal to feel angry, upset, concerned, or confused when receiving insults and criticism. ...
  2. Take Responsibility. ...
  3. Reflect on the Positives of Their Stay. ...
  4. Tell How You Plan to Improve. ...
  5. Thank the Reviewer.




People Also Ask

How to handle bad reviews on Airbnb
  1. Never take it as a personal attack.
  2. Cool your head and get perspective. Don't act on impulse.
  3. Acknowledge it and apologize.
  4. Address the issue.
  5. The rest of your response should be professional, polite and concise.
  6. It is always good to end on a positive note.


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You'll need to log in to your account on a desktop computer or browser (not using the Airbnb app) to respond to a review.
  1. Go to Profile > Reviews.
  2. Tap Reviews by you.
  3. Go to the review you'd like to respond to and tap Leave a Response.


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How to respond to negative Airbnb reviews
  • Thank the reviewer for taking the time to provide feedback.
  • Highlight any positives that the reviewer may have mentioned.
  • Address the negatives in a calm and objective way. ...
  • Return to a positive where possible.


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Once a review you've written has been published, you can contact us to request for it to be removed. Did someone else write the review? Just be aware that we will only take action if it violates our Review Policy.

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The short answer to whether you can be sued for your online travel reviews is, of course, yes. You can be sued for just about anything. The barrier to entry for lawsuits in the United States is pretty low.

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Examples Of Reviews For Bad Guests on Airbnb Sadly, we had issues with [guest name]. They broke things and were very messy, which made hosting them very unpleasant. We would not recommend them to anyone and strongly advise against letting them stay in your property.

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Airbnb has a two-sided review system whereby hosts can review guests, and likewise, guests have the opportunity to review their hosts. As a host, you are encouraged to leave a review of your guests for the good of the community.

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You can provide your opinion in a review after your stay to let the host and others know your displeasure with the stay. However, you won't get a refund.

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Most common Airbnb Complaints
  • Rental Cleanliness.
  • Lack of Communication With The Host.
  • Wi-Fi Connectivity Issue.
  • Property And Amenities Not Identical To The Description.
  • Poorly Handled Emergency.


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While you cannot delete an Airbnb review, you can get Airbnb to remove a fake review about your property. However, this fake or negative review has to violate the Review Policy put in place by Airbnb. If it does not violate the policy, there is a very low chance that the review will get removed.

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Ask for a refund: If you need to request a refund because of the issue, there's a higher chance your Host will accept your request if you can agree on an amount first. Send a request to your Host for the refund in the Resolution Center and provide the details of the issue along with the photos or video.

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According to Airbnb, about 70% of guests leave reviews. One unhappy guest can hurt your revenue for months. [bctt tweet=”According to Airbnb, about 70% of guests leave reviews.”] When (not if) guest issues arise, you must do two things.

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