How do I respond to an Airbnb booking?

Hi YY, Thank you for booking (name of Airbnb). We are looking forward to hosting you at our place and will send you more information about check-in and staying at our Airbnb closer to your date of reservation.



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Hosts are asked to respond to reservation requests, booking inquiries, and all other messages from guests within 24 hours because quick responses build trust in our hosting community, making it easier for guests to find a place to stay.

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Responding to a recent review
  1. ??Go to Profile > Reviews.
  2. Click Reviews by you.
  3. Go to the review you'd like to respond to and click Leave a Response.


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Hi {Guest first name}, Thank you for choosing to book {Property name}. My name is {Host name}, and I'll be your host during your stay. I would like to know you a little better, so I'd appreciate it if you would take a few minutes to answer some questions.

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When it's a good idea to reach out. Before sending a trip request: You could send a pre-emptive hello or double-check that their place is available. If you have a question: You should be clear about what to expect. Just check the listing description to make sure the answer isn't already there.

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I just wanted to say thank you for choosing to stay at my place. It was a pleasure hosting you, and you are welcome back anytime in the future! I'll be sure to be writing a positive review. If you too had a good trip, could I please ask that you complete the review process and share any thoughts on your experience.

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In the absence of specific details about what might have gone wrong or who might have been at fault, there is no chance of removing a negative review. Similarly, Airbnb does not allow hosts to delete unfavorable or critical reviews submitted by guests. The host can request the removal of a review from Airbnb.

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The following content is not allowed on Airbnb:
Content that endorses or promotes illegal or harmful activity, or that is sexually explicit, violent, graphic, threatening, or harassing. Content that is discriminatory (review our Nondiscrimination Policy for more information)

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You can check out the listing and click or tap Contact Host to send a message. Pro tip: If you want to ask about specific reservation details, enter the dates and number of guests for your trip before hitting Contact Host (you won't be able to send a message unless you have dates selected).

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To confirm a request:
  1. Tap Review request to review the reservation details.
  2. Choose Schedule to accept the request, or Decline.
  3. Tap View instance to review the accepted request details.


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Before you book, a Host will only be shown your first name and identity verification status. Your full name and profile photo will be shared with the Host after your booking is confirmed.

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The Host can then invite you to book in two ways: Invitation to book: Allows you to book for the dates and prices shown when you contacted the Host. Special offer: Host chooses a custom price (or other details) and invites you to book with the new details. You'll have 24 hours to accept the special offer.

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7 secrets of a successful Airbnb Superhost
  1. Set a fair price. One of the first things guests will look at when choosing a place to stay is the cost per night. ...
  2. Be flexible. ...
  3. Use photos that accurately represent your listing. ...
  4. Start off on the right foot. ...
  5. Go above and beyond. ...
  6. Offer information on local highlights. ...
  7. Vet your guests.


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Airbnb hosts set their own rates, so there's no need to tip There's no need to tip your Airbnb host because they're not technically service staff. While they may go above and beyond to make your stay amazing, they're essentially hosting you in their home rather than filling the role of support personnel.

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Make sure you exceed all expectations and provide extremely helpful and timely responses to any of your guests. Try to accept over 90% of the inquiries you receive to show Airbnb you're motivated to accept bookings and eager to make the guests' user-experience as simple as possible.

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