How do I speak to someone at Eurostar?

The best way to contact us is via our Contact Us form. This allows us to prioritise queries and respond as quickly and efficiently as possible. If your query is about an existing booking, please provide your booking reference. Or call us on: +1 646 934 6454 (cost of a local call depending on the operator).



To speak to a human at Eurostar in 2026, the most direct method is calling their customer service line at +44 (0)3432 186 186. Their team is generally available daily from 07:00 to 19:00 (UK time). Be aware that a service fee of approximately £12 / €14 may apply for bookings or changes made over the phone that could have been done online. If you are at the station, you can visit the "Contact Us" desks at St Pancras, Paris Gare du Nord, or Brussels-Midi, though queues can be long during peak times. For non-urgent queries, Eurostar strongly prefers you use their online "Contact Us" form, which allows them to prioritize your request based on your travel date and booking reference. If you are a member of the "Club Eurostar" loyalty program (especially at the Carte Blanche level), you may have access to a dedicated, faster-priority phone line for immediate assistance with your travel.

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If you need assistance at the station and/or during boarding, please contact our call centre on the following numbers: The UK, the Netherlands and Germany: +44 (0)3432 186 186. France: +33(0) 1 70 70 60 99. Belgium: +32(0) 2 400 67 76.

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On board Eurostar, staff don't check tickets (because you've already scanned yours in to get entry to the departure lounge and platforms), let alone ask names. I took a Eurostar in January 2023 and this was still the case. You could even visit and watch watch people scanning in their tickets – no names needed.

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Eurostar trains have either 16 (on the new e320 trains) or 18 (on the older and refurbished e300) trains. Coach one is always at the London end and coach 16/18 is always at the Paris end. So if you want to be close to the front when you arrive in Paris, book the highest coach number possible.

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The Eurostar Group holding company was founded on 1 May 2022, with SNCF Voyages Développement (a subsidiary of SNCF Voyageurs) taking a 55.75% interest. Other shareholders are CDPQ with 19.31%, SNCB with 18.50%, and funds managed by Federated Hermes Infrastructure with 6.44%.

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The SNCF lost property office in Gare du Nord is open Monday to Saturday from 08:00 to 20:00.

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How does Eurostar check-in work? Once you've scanned your ticket at the gates, you'll join the baggage check, identical to what you have at an airport. After that, you'll enter a line for passport inspections. For EU passengers, there are also electronic gates which you can use if you have an e-passport.

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On Eurostar there's no weight limit for your luggage, but you must be able to carry and lift your bags safely on your own, as there is no porter service at the station and our teams are unfortunately unable to help with luggage. Each bag can be up to 85cm long at its widest point and should be clearly labelled.

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But then, why has the Eurostar train company decided to stop the famous service, coveted by many British people? The company points out financial issues caused by the covid-19 pandemic and new logistics related to Brexit.

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You can walk from one carriage to the other on Eurostar. You can get in touch with Eurostar staff by email, and enquire if your bookings can be linked, or to have your seats reassigned. The link below may be of help.

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Our trains have free wi-fi throughout. To connect, choose EurostarTrainsWiFi then go to register.onboard.eurostar.com to get started.

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Can I take food on board? Absolutely. You can bring your own food on European and London routes. And unlike in the sky, we won't restrict you with stifling rules on liquids.

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Variations such as abbreviated names, typos or spelling mistakes aren't usually a problem. The ticket inspector (if they notice) will recognize that it's simply human error.

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Depends on the ticket. If it is a full fare ticket, No. If it is a discount ticket, yes.

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