How do I tell my airline I need a wheelchair?

You should make reservations as early as possible and advise the airline what type of assistance you will need. For example, you should indicate whether you need wheelchair assistance or guided assistance. Request an airport wheelchair when you make your reservation if you are unable to walk long distances.



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Do I have to pay extra to fly with a wheelchair? It's free to check up to two wheelchairs, scooters or mobility devices, including sports wheelchairs and personal medical equipment, in addition to your checked bags. We recommend any mobility device not needed for assistance to your gate be checked in the airport lobby.

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To use this service, please contact the carrier during the booking process or directly before the flight. You can do it by phone or by filling a special form (among other things, you must provide knowledge about the medical condition of the passenger, including the need to provide him with a wheelchair). Attention!

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4. Don't forget to tip. Thank a wheelchair attendant with $3 to $5, or more if he or she helps with luggage or spends extra time with you. For an electric cart, tip $2 to $3.

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How to order special assistance? Special assistance at the airport is free. To use this service, please contact the carrier during the booking process or directly before the flight.

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For example, a carrier may ask the passenger: “How does the requested wheelchair service assist with your disability?” If the passenger does not have a disability, the carrier may refuse to provide the wheelchair service.

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Wheelchairs. Please let a gate or Reservation agent know if you need onboard wheelchair assistance during your trip. Flight attendants can provide assistance in transfers between your seat and an onboard wheelchair, and in moving the onboard wheelchair to and from the lavatory door.

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A Special Service Request (SSR) is a message sent directly to suppliers to communicate traveler preferences, special services needed by a traveler, or of a procedural requirement necessary of the carrier. SSRs are supported for Air Bookings and Rail Bookings.

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