How do I transfer my digital Railcard to my new phone?

Once logged in, click on 'Details' under your active 26-30 Railcard, then click on 'Manage Digital Devices' and select the device you want to dissociate or remove. You will need to click on 'Request a new code for your Railcard' to generate a new download code to add your 26-30 Railcard to a new device.



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You will need to contact our customer support team on 0345 3000 250 so that we can better understand the activity that has caused your Railcard to be blocked. If appropriate, they will be able to help you get back online with your Railcard.

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First, you will need to download the Railcard app from the Apple Store or the Google Play store. Once downloaded, open the app and tap on the '+' symbol on the 'Your Railcards' screen.

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The download code allows you to add a purchased Railcard to the Railcard app. The download code is found within the email confirmation you would have received after we have approved your Railcard application.

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You can renew your Railcard 30 days before expiry, simply:
  1. Log into your account. You will have made this when you first purchased your Railcard.
  2. Click on the Railcard you wish to renew.
  3. Check all the details are correct.
  4. Pay.
  5. And you're done!


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The Railcard is for your use only, and provides discounts only on tickets bought for your own use.

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Am I eligible for a Disabled Persons Railcard? Yes. If you receive Personal Independence Payments at any level for either the Mobility or Daily Living components, you are eligibile for a Disabled Persons Railcard.

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The Railcard is associated to only the email address it was purchased under and so it can be shown on any trainline app that is logged in with that email address - you can log into more than one device with the same email address.

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If you bought it at a station, provided you can produce the completed Receipt portion of your original application form, then you can apply for your lost or damaged Railcard to be replaced at any staffed station ticket office.

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The second cardholder can now use this download code to download the Railcard onto their device, however you can only store a digital Railcard on a maximum of 2 devices. If you need to delete a Railcard from a device you can also do this within your account.

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Yes. You must show your valid Network Railcard (digital or plastic) when you buy your ticket and travel on the train. Failure to present a valid Railcard will mean you have to pay a full fare or you may on certain services be liable for a Penalty Fare.

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The Senior Railcard is a Railcard specifically for senior citizens. It gives people aged 60 and over 1/3 off train fares throughout Great Britain.

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A: If your download code isn't working, it is likely that it has expired or has been used to activate your Railcard on too many devices.

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