How do I transfer my Railcard from my old phone to my new phone?

If your Railcard is already associated to two devices, please log in to your account and you will find an option to Manage your devices for any active Railcards you own. Simply select the device you want to remove. Once you have done this you will be able to add your Railcard to a new device.



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Once logged in, click on 'Details' under your active 26-30 Railcard, then click on 'Manage Digital Devices' and select the device you want to dissociate or remove. You will need to click on 'Request a new code for your Railcard' to generate a new download code to add your 26-30 Railcard to a new device.

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The download code allows you to add a purchased Railcard to the Railcard app. The download code is found within the email confirmation you would have received after we have approved your Railcard application.

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You will need to contact our customer support team on 0345 3000 250 so that we can better understand the activity that has caused your Railcard to be blocked. If appropriate, they will be able to help you get back online with your Railcard.

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A: If your download code isn't working, it is likely that it has expired or has been used to activate your Railcard on too many devices.

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Get quick and easy access to discounted rail fares from your mobile phone with the Railcard Android app! With a Railcard, you'll enjoy ? off fares when you go by train. Never forget your Railcard again- Your Railcard will be stored on your mobile, ready for your next train journey.

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If you have ordered a digital Railcard, a download code will be sent to your registered email address, along with instructions on how to download your Railcard.

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Customers will be able to store their digital railcards on up to two smartphones. In cases where there are two railcard holders, they can both store the railcard on their devices. The app will have a holographic logo in the design, which moves as the customer holds their smartphone and prevents the use of screenshots.

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The Railcard is for your use only, and provides discounts only on tickets bought for your own use.

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No. The Railcard is for your use only, and provides discounts only on tickets bought for your own use. It does not cover anyone accompanying you.

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If you bought it at a station, provided you can produce the completed Receipt portion of your original application form, then you can apply for your lost or damaged Railcard to be replaced at any staffed station ticket office.

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The Railcard is associated to only the email address it was purchased under and so it can be shown on any trainline app that is logged in with that email address - you can log into more than one device with the same email address.

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The Senior Railcard is a Railcard specifically for senior citizens. It gives people aged 60 and over 1/3 off train fares throughout Great Britain.

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And since Amtrak travelers 65 years of age and over are eligible to receive a 10% discount on most trains, it becomes an affordable alternative.

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Yes. Although your Railcard will live in your Trainline App, it can still be used with tickets bought elsewhere.

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Am I eligible for a Disabled Persons Railcard? Yes. If you receive Personal Independence Payments at any level for either the Mobility or Daily Living components, you are eligibile for a Disabled Persons Railcard.

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