How do we know if the guests are satisfied in the hotel?
More positive reviews through in-house feedbackAnd while you're processing the check-out, your guest can give his review of your hotel in a relaxed manner. Studies have shown that guests generally leave more positive reviews if they give the feedback on site, possibly also in a personal conversation.
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First impressions are everythingGuests often travel a long way to enjoy a hotel and travelling can be stressful, so the 'check in' experience should be as seamless as possible. Extra touches such as providing warm hand towels, a snack or a refreshing drink encourages guests to relax and puts them at ease.